Return, Refund, Exchange & Cancellation Policy
Website: Bonusclothes.Shop
Effective Date: 16 October 2026
At Bonusclothes.Shop, we want customers to have a clear understanding of how order cancellations, returns, exchanges, and refunds are handled.
Please review this policy before placing an order. The terms below are subject to applicable consumer protection law and do not restrict any mandatory rights available to customers.
1. Contact Information
For return, refund, exchange, or cancellation assistance:
- Email: orders@bonusclothes.shop
- Customer Support: +91 1800 889 7496
- Business Address: WH-18, SIDCUL Industrial Estate, Sector 7 Logistics Zone, Pantnagar, Udham Singh Nagar, Uttarakhand – 263153, India.
2. Order Cancellation
Before Dispatch
If you wish to cancel an order, contact us as soon as possible and provide your order number and registered contact details.
We will check the order status and determine whether cancellation can be completed before dispatch.
If the order is successfully cancelled, any eligible payment refund will be processed through the applicable payment method, subject to payment-provider procedures and applicable law.
After Dispatch
Once an order has been dispatched, cancellation may no longer be operationally possible.
In such cases, please contact customer support for guidance. Any available return or refund option will be assessed under this policy and applicable law.
We will not apply cancellation charges contrary to applicable law.
Cancellation by Bonusclothes.Shop
An order may need to be cancelled if a product becomes unavailable, a legitimate fulfilment issue arises, or an order cannot be completed for another valid reason.
Where we cancel a paid order, we will notify the customer where reasonably possible and arrange the applicable refund in accordance with law.
3. Return Eligibility
Customers may contact us to request a return if:
- The product received is defective or damaged.
- The wrong product, size, colour, or item was delivered compared with the confirmed order.
- The product is materially different from its advertised description.
- Another return circumstance is covered by our published product-specific terms or applicable law.
For a change-of-mind return, size preference, or other non-defect-related request, eligibility depends on the return terms displayed for the product and applicable law.
Important: A defect, incorrect delivery, or material mismatch will be assessed on its merits and will not be automatically rejected merely because the customer has opened the package to inspect the product.
4. Return Request Period
Please report a return issue as soon as reasonably possible after delivery, ideally within 48 hours of receiving the product, so that we can investigate promptly.
The 48-hour reporting recommendation is intended to assist investigation and is not a waiver of any statutory rights or applicable remedies.
If a different return period is expressly stated on the relevant product listing or order terms, that information will also be considered, subject to applicable law.
5. Conditions for Non-Defective Returns
Where a change-of-mind return or exchange is permitted, the product should generally:
- Be unused and unworn.
- Be unwashed and unaltered.
- Have original tags, labels, and packaging where applicable.
- Include the relevant accessories or items supplied with it.
- Be accompanied by the order number or proof of purchase.
These conditions do not override the rights of customers who receive defective, incorrect, or materially misdescribed goods.
6. Items That May Not Qualify for Change-of-Mind Returns
Subject to applicable law and any more generous terms stated on the product page, certain products may be excluded from change-of-mind returns, including:
- Intimate apparel or hygiene-sensitive products where return restrictions are lawful and properly disclosed.
- Products that have been used, washed, altered, or damaged after delivery by the customer.
- Personalised or customised products, where applicable.
- Products clearly marked as non-returnable before purchase, where such restriction is lawful.
No exclusion under this section is intended to prevent a legally required remedy for defective, incorrect, or materially misdescribed products.
7. How to Request a Return
To request a return:
- Email orders@bonusclothes.shop or contact customer support.
- Include your order number, registered contact details, and product name.
- Explain the reason for your request.
- For a damaged, defective, or incorrect item, provide clear photographs where reasonably possible.
- Wait for instructions regarding verification, return authorisation, pickup, or shipping.
- Follow the return instructions provided by our support team.
Please do not send a product to an address other than the return address specifically confirmed by our support team.
8. Return Shipping Costs
For a verified defective, damaged, incorrect, or materially misdescribed product, we will arrange an appropriate resolution and bear or reimburse reasonable return shipping costs where required by applicable law or our confirmed return instructions.
For an eligible change-of-mind return, the customer may be responsible for return shipping costs if this is clearly disclosed in the applicable terms and permitted by law.
Any return shipping charge will be communicated before the customer is required to incur it.
9. Exchange Policy
Where exchanges are offered, customers may request an exchange for an eligible product, size, or other available variant.
An exchange is subject to stock availability and the applicable return conditions.
If the requested replacement is unavailable, we will discuss an appropriate alternative or refund where applicable.
Customers should contact support before returning an item for exchange. An exchange is not confirmed until the request has been reviewed and accepted.
10. Refund Eligibility
A refund may be available in circumstances including:
- An eligible order cancellation.
- An approved return.
- A verified defective or incorrect product.
- A product that materially differs from its advertised description.
- A product that cannot be supplied after payment has been collected.
- Another circumstance in which a refund is required under applicable law.
The applicable remedy will depend on the circumstances, the product, the order terms, and relevant legal requirements.
11. Refund Processing
Once a refund is approved, we will initiate it through the original payment method or another legally permitted method, as appropriate.
Refunds to cards, UPI, net banking, or other payment methods may take additional time to appear in the customer's account because of bank or payment-provider processing.
We will communicate relevant refund information where reasonably possible. Customers may contact us with their order number if a refund does not appear within the timeframe communicated by the payment provider or our support team.
Refunds will be processed within the period required by applicable law.
12. Shipping Charges and Partial Refunds
Refund treatment for shipping charges, discounts, promotional offers, or partially returned orders will depend on the circumstances and applicable law.
Any deduction or retained charge must be lawful and consistent with the terms disclosed to the customer.
Where a refund is due for a product that was defective, incorrect, or materially misdescribed, we will not use this section to avoid any refund or reimbursement required by law.
13. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us promptly at orders@bonusclothes.shop.
- Provide the order number and a description of the issue.
- Attach photographs or other reasonable supporting evidence where available.
- Keep the product and packaging until you receive further instructions.
- Follow the resolution instructions provided by our support team.
Depending on the circumstances and applicable law, we may offer a replacement, exchange, refund, or another appropriate remedy.
14. Orders Marked Delivered but Not Received
If tracking shows that your order was delivered but you have not received it, contact us.
We may check the courier tracking details, delivery confirmation, and other relevant information with the logistics partner.
Please provide your order number and confirm the delivery address so that we can investigate the issue.
15. Cash on Delivery Orders
Where Cash on Delivery (COD) is available, cancellation, return, and exchange requests remain subject to this policy and applicable law.
If a COD order is eligible for a refund, we may request appropriate bank or other payment details to issue the refund through a lawful method.
Customers should provide financial information only through the secure channel specifically communicated for the refund process and should never share an OTP, banking password, or UPI PIN.
16. Promotional and Discounted Orders
Products purchased using promotional codes, bundles, or discounts are subject to the conditions of the relevant offer, together with this policy and applicable law.
Any refund calculation will take account of the actual amount paid and the applicable terms. Promotional conditions cannot be applied in a manner that removes mandatory consumer rights.
17. Contact Us
For assistance with a return, refund, exchange, or cancellation:
Bonusclothes.Shop
Email: orders@bonusclothes.shop
Customer Support: +91 1800 889 7496
Address: WH-18, SIDCUL Industrial Estate, Sector 7 Logistics Zone, Pantnagar, Udham Singh Nagar, Uttarakhand – 263153, India.
We appreciate your patience while we review your request and work towards an appropriate resolution.