Privacy Policy
We respect the privacy of our customers, website visitors and other individuals who interact with our online store. This Privacy Policy explains how information may be collected, used, stored, protected and disclosed when you visit or use bonusclothes.shop, place an order, contact our customer support team, or otherwise interact with our services.
This Privacy Policy is intended to provide clear information about our privacy practices and the choices available to customers regarding their information.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.
1. About Us
The website bonusclothes.shop is operated under the trade name bonusclothes by:
Legal Business Name: LAKUM KARTIK RATILAL
Trade Name: bonusclothes
Business Constitution: Proprietorship
Principal Place of Business: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
The GST registration documentation identifies LAKUM KARTIK RATILAL as the legal name and bonusclothes as the trade name.
For privacy-related questions or concerns, customers may contact us at:
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
2. Scope of This Privacy Policy
This Privacy Policy applies to information collected or received through our website and related customer interactions, including when you:
- Visit bonusclothes.shop
- Browse our products
- Create or use an account, where applicable
- Add products to your shopping cart
- Place an order
- Make a payment
- Contact customer support
- Ask questions about products
- Request a return
- Request a refund
- Request order cancellation
- Track an order
- Submit a complaint or grievance
- Communicate with us by email or telephone
- Otherwise interact with our online services
This policy applies to information that can reasonably be associated with an identifiable customer or website visitor.
3. Information We May Collect
Depending on how you interact with our website, we may collect different categories of information.
3.1 Personal Information
When you place an order or contact us, we may collect information such as:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- City, state and PIN code
- Order information
- Product information
- Customer-service correspondence
- Information voluntarily provided by you
We only seek information that is reasonably relevant to the purpose for which it is collected.
3.2 Order Information
When you place an order, information associated with that transaction may be collected or generated, including:
- Order number
- Products purchased
- Product quantities
- Product variants
- Order value
- Shipping information
- Billing information
- Order date
- Order status
- Delivery information
- Return or refund information
- Cancellation information
This information may be necessary to process, fulfil and support your order.
3.3 Payment Information
When you make a payment through our website, payment information may be processed by the applicable payment service provider.
Depending on the payment method, information associated with a transaction may include:
- Transaction reference
- Payment status
- Payment amount
- Payment method
- Transaction date
- Payment confirmation
- Other transaction-related information
We do not ask customers to provide their UPI PIN, card PIN, CVV, OTP, internet-banking password or other confidential authentication credentials through customer support.
Where payment processing is handled by a third-party payment provider, the provider may process payment information according to its own privacy and security practices.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through standard website technologies.
Depending on the website configuration and technologies in use, this may include:
- IP address
- Browser type
- Device type
- Operating system
- General device information
- Website pages visited
- Date and time of access
- Referring website
- Interaction information
- Technical logs
- Website performance information
This information may be used to operate, maintain, secure and improve the website.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website.
Cookies and similar technologies may be used for purposes such as:
- Maintaining shopping-cart functionality
- Remembering website preferences
- Supporting website functionality
- Understanding website usage
- Improving website performance
- Maintaining website security
- Providing relevant website features
Some cookies may be necessary for the website to function correctly.
You may be able to control or restrict cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some website features.
6. How We Use Information
Information collected through our website may be used for legitimate business and operational purposes, including:
Order Processing
To receive, process and fulfil customer orders.
Payment Processing
To facilitate and verify payments through the applicable payment service providers.
Delivery
To arrange shipment and delivery of purchased products.
Customer Support
To respond to customer enquiries and provide assistance.
Returns and Refunds
To process eligible return and refund requests.
Order Cancellation
To process and respond to cancellation requests.
Communication
To communicate with customers regarding orders, payments, delivery, support requests or other relevant matters.
Website Improvement
To understand how the website is used and improve its functionality, content and customer experience.
Security
To help detect, investigate and prevent fraud, unauthorized activity, misuse or security incidents.
Legal and Regulatory Compliance
To maintain records and comply with applicable legal, tax, regulatory or governmental requirements.
7. Order-Related Communications
When you place an order, we may use the contact information supplied during checkout to communicate with you about matters directly related to your transaction.
Such communications may include:
- Order confirmation
- Payment status
- Order processing
- Dispatch information
- Delivery information
- Tracking information
- Return requests
- Refund information
- Cancellation information
- Customer-support responses
These communications may be necessary to provide the services you have requested.
8. Customer Support Information
When you contact bonusclothes, we may retain information relating to your enquiry.
This may include:
- Your name
- Contact information
- Order number
- Details of your enquiry
- Information you provide in your message
- Supporting documents or photographs, where applicable
- Our responses to your enquiry
This information may be used to respond to your request, investigate a complaint, maintain customer-service records and provide follow-up assistance.
9. Returns, Refunds and Cancellations
If you request a return, refund or cancellation, we may process information necessary to evaluate and complete the request.
This may include:
- Order details
- Customer information
- Product information
- Reason for the request
- Photographs or supporting information
- Payment transaction information
- Refund status
- Communication relating to the request
Such information is used only as reasonably necessary to handle the applicable request and maintain appropriate business records.
10. How We Share Information
We may disclose or provide access to information where reasonably necessary for legitimate business purposes.
Information may be shared with service providers involved in operating our online store, including, where applicable:
- Payment processors
- Banks or financial institutions
- Courier and logistics providers
- Website hosting providers
- Technology service providers
- Customer-support service providers
- Security and fraud-prevention providers
- Professional advisers
- Government or regulatory authorities where legally required
We aim to share only information that is reasonably necessary for the relevant purpose.
11. Payment Service Providers
Payments made through the website may be processed by third-party payment providers.
When you choose a particular payment method, the relevant payment provider may collect and process payment-related information according to its own terms and privacy policy.
bonusclothes does not request confidential authentication information such as UPI PINs, card PINs, CVVs or OTPs through email or customer support.
Customers should complete payments only through the payment options presented through the official checkout process.
12. Courier and Delivery Partners
To fulfil an order, information necessary for delivery may be shared with the relevant courier or logistics provider.
Such information may include:
- Customer name
- Delivery address
- Phone number
- Order reference
- Shipment information
The delivery provider may use this information to transport and deliver the customer's order and provide delivery-related services.
13. Legal and Regulatory Disclosure
We may disclose information where we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a lawful request
- Comply with a court order or government direction
- Meet tax or regulatory requirements
- Protect our legal rights
- Investigate suspected fraud
- Prevent illegal activity
- Protect the safety or security of our website, customers or business
Where legally permitted, we aim to limit disclosure to information reasonably necessary for the relevant purpose.
14. Business Records
We may retain certain customer and transaction information as part of our legitimate business records.
Records may include information relating to:
- Orders
- Payments
- Invoices
- Shipping
- Returns
- Refunds
- Cancellations
- Customer communications
- Complaints
- Business transactions
Retention may be necessary for accounting, taxation, legal, regulatory, dispute-resolution, fraud-prevention and other legitimate business purposes.
15. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
The appropriate retention period may depend on:
- The purpose for which the information was collected
- The nature of the information
- Whether an order or transaction remains active
- Customer-support requirements
- Legal and regulatory obligations
- Tax and accounting requirements
- Dispute-resolution requirements
- Fraud and security considerations
When information is no longer reasonably required, it may be deleted, anonymized or otherwise handled according to applicable requirements.
16. Data Security
We take reasonable measures to protect information against unauthorized access, misuse, alteration, disclosure or loss.
Security measures may include appropriate technical, organizational and operational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their own accounts, devices and login information.
17. Customer Responsibilities
Customers are responsible for ensuring that the information they provide to us is accurate and up to date.
Customers should not provide unnecessary sensitive information through ordinary customer-support channels.
Do not send passwords, OTPs, UPI PINs, card PINs, CVVs or other confidential authentication credentials to bonusclothes.
If you believe that your account, payment information or personal information has been compromised, contact us promptly.
18. Third-Party Services and Websites
Our website may use third-party services necessary for functions such as payment processing, shipping, analytics, website operation, security or other legitimate business purposes.
Third-party services may have their own privacy policies and terms.
Where you interact directly with a third-party service, that third party may process information according to its own policies.
We recommend reviewing the applicable third-party privacy policies when using external services.
19. External Links
Our website may contain links to third-party websites or services.
These websites are not necessarily operated or controlled by bonusclothes.
When you leave our website and visit an external website, the privacy practices of that external website may apply.
Customers should review the privacy policy of any third-party website before submitting personal information.
20. Children's Privacy
Our website is intended for general customers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us using the details provided below so that the matter can be reviewed.
21. Marketing Communications
Where applicable and permitted by law, we may use customer contact information for relevant business communications.
Transactional communications relating to an order, payment, delivery, return, refund or cancellation are considered necessary service communications.
Where promotional communications are provided, customers may have available options to stop receiving such communications, subject to applicable law and legitimate business requirements.
22. Fraud Prevention and Security Monitoring
We may use information to protect our website and customers against fraudulent or unauthorized activity.
This may include reviewing information associated with:
- Unusual transactions
- Repeated failed payments
- Suspicious orders
- Abnormal website activity
- Unauthorized account activity
- Fraudulent refund or return requests
- Other activity that may create a security or financial risk
Where necessary, appropriate action may be taken to protect customers and the business.
23. Accuracy of Personal Information
We aim to maintain accurate information where reasonably possible.
If you believe that information associated with your account or order is incorrect, you can contact us and request appropriate correction or clarification.
Customers should provide accurate information during checkout to avoid problems with order processing, payment, communication or delivery.
24. Your Privacy Choices
Depending on applicable law, customers may have certain rights regarding their personal information.
These may include rights relating to:
- Accessing information
- Correcting inaccurate information
- Requesting deletion where applicable
- Withdrawing certain consents where applicable
- Raising a privacy-related complaint
- Obtaining information about how personal information is handled
The availability and scope of these rights can depend on applicable law and the circumstances of the request.
To make a privacy-related request, contact us using the official contact details below.
25. How to Submit a Privacy Request
If you wish to ask a question about your personal information or make a privacy-related request, please contact:
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Please provide enough information for us to understand and verify your request.
For requests concerning a particular order, providing the order number may help us locate the relevant information.
We may request reasonable information to verify the identity or authority of the person making a request before providing access to or modifying information.
26. Withdrawal of Consent
Where processing is based on consent and applicable law provides the ability to withdraw that consent, you may contact us to request withdrawal.
Withdrawal of consent does not necessarily affect processing that:
- Was already completed lawfully
- Is required to fulfil an existing order
- Is necessary for legal compliance
- Is necessary for legitimate business purposes where permitted
- Is required to establish, exercise or defend legal claims
Any request will be considered according to applicable law and the nature of the processing involved.
27. Information Required for Orders
Certain information is necessary for us to process an order.
For example, without an appropriate delivery address and contact information, we may not be able to deliver a purchased product.
Similarly, information necessary for payment processing may be required to complete a transaction.
If required information is not provided, we may not be able to provide the relevant service or fulfil the applicable order.
28. Privacy of Payment Credentials
bonusclothes does not require customers to disclose confidential payment authentication credentials to customer support.
Customers should never provide:
- UPI PIN
- Debit/credit card PIN
- CVV
- OTP
- Internet-banking password
- Payment account password
through email, phone, chat or other customer-support communication.
If you receive a suspicious payment-related request claiming to be from bonusclothes, do not provide the requested credentials and contact us through the official contact details published on this website.
29. Information Relating to Business Transactions
As a registered business, bonusclothes may need to maintain transaction-related information for legitimate business purposes.
The business operates under the legal name LAKUM KARTIK RATILAL and the trade name bonusclothes.
The GST registration documentation identifies the principal place of business in Chamardi, Bhavnagar, Gujarat – 364310.
Transaction information may therefore be retained where necessary for accounting, taxation, invoicing, customer support, dispute resolution or legal compliance.
30. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
- Changes to our business
- Changes to website functionality
- Changes to payment or delivery services
- Changes to data-processing practices
- Changes in applicable legal requirements
- Security or operational improvements
When this policy is updated, the Last Updated date at the beginning of the policy may be changed.
Customers are encouraged to periodically review this page for the latest information.
31. Governing and Applicable Requirements
This Privacy Policy is intended to describe our general privacy practices in connection with the operation of bonusclothes.shop.
The handling of personal information is subject to applicable laws and regulations governing the relevant activity and transaction.
Nothing in this Privacy Policy is intended to limit any rights that cannot lawfully be excluded or restricted.
32. Contact Us About Privacy
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Principal Place of Business:
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India
33. Privacy Commitment
At bonusclothes, we aim to handle customer information responsibly and only use information for legitimate purposes connected with operating our online store, providing customer services, processing transactions, fulfilling orders and meeting applicable business and legal requirements.
We aim to maintain appropriate safeguards while providing customers with clear information about how their information may be used.
We encourage customers to review this Privacy Policy together with our Terms & Conditions, Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy and other applicable website policies before using our services or placing an order.
Official Business Information
Trade Name: bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Type: Proprietorship
Website: bonusclothes.shop
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
The GST certificate confirms the registered legal name, trade name and proprietorship status, while the business documentation identifies the registered business activities associated with BONUSCLOTHES.