Return & Refund Policy

We aim to provide customers with a transparent and reliable shopping experience. This Return & Refund Policy explains the conditions under which a customer may request a return, replacement, exchange, refund, or other resolution for an order placed through bonusclothes.shop.

Customers are encouraged to carefully review this policy before placing an order. By completing a purchase through our website, you acknowledge and agree to the applicable terms described below.

1. Business Information

Brand / Trade Name: bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
GST Registration Type: Regular
GSTIN: 24FPCPR3536G1ZV
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
Website: bonusclothes.shop
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981

2. Return Policy

Products purchased through bonusclothes.shop may be eligible for return or other resolution where the product qualifies under the applicable return conditions.

A return request may be considered in situations such as:

  • Product received damaged
  • Incorrect product received
  • Wrong size received, where applicable
  • Product materially different from the product ordered
  • Manufacturing or product defect, where applicable
  • Other circumstances specifically approved by our customer support team

Return eligibility is subject to verification and the conditions described in this policy.

3. Return Eligibility

To be eligible for a return, the product should generally:

  • Be purchased through bonusclothes.shop.
  • Be associated with a valid order number.
  • Be reported within the applicable return-request period communicated by the website or customer support.
  • Remain in an acceptable condition for return.
  • Not have been intentionally damaged, misused, altered, washed, or improperly handled.
  • Include original packaging, tags, labels, accessories, or other items supplied with the product, where applicable.
  • Satisfy any product-specific return conditions communicated at the time of purchase.

Return eligibility is not automatic merely because a request has been submitted. Each request may be reviewed to determine whether it satisfies the applicable conditions.

4. Products That May Not Be Eligible for Return

Certain products or situations may not qualify for return because of their nature, condition, hygiene considerations, or other applicable restrictions.

A return may be refused where:

  • The product has been used, worn, washed, altered, or damaged after delivery.
  • Tags or labels have been removed where they are required for return eligibility.
  • The product has been intentionally damaged.
  • The product is returned without required accessories or components.
  • The customer cannot provide sufficient order information to verify the purchase.
  • The issue is caused by improper use or care.
  • The product does not satisfy the applicable return conditions.
  • The return request is submitted outside the applicable return period.
  • The product is specifically identified as non-returnable at the time of purchase.

Where a particular product has special return conditions, those conditions may take precedence over general return information.

5. How to Request a Return

Customers wishing to request a return should contact our support team using the official contact information provided below.

Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981

When submitting a return request, customers should provide:

  1. Order number
  2. Customer name
  3. Registered contact number or email address
  4. Product name
  5. Reason for return
  6. Description of the issue
  7. Photographs or videos of the product, packaging, labels, or issue where requested

Providing complete information helps us review the request more efficiently.

6. Return Verification Process

After receiving a return request, our team may review the information provided by the customer.

Depending on the circumstances, we may request:

  • Product photographs
  • Packaging photographs
  • Shipping label photographs
  • Unboxing photographs or video
  • Product videos
  • Additional information regarding the issue
  • Confirmation of order details

For damaged, defective, incorrect, or materially different products, photographic or video evidence may be requested to help determine the nature of the issue.

Once the request has been reviewed, the customer may be informed whether the return, replacement, exchange, refund, or another resolution is available.

7. Damaged Products

If a product arrives damaged, customers should contact us as soon as reasonably possible.

Customers are encouraged to:

  • Photograph the outer packaging.
  • Photograph the shipping label.
  • Photograph the damaged product.
  • Keep the original packaging.
  • Avoid using, washing, modifying, or discarding the product before the issue is reviewed.

A damaged-product claim may require verification with available order and shipping information.

Where the claim is approved, the applicable resolution may include a replacement, return, refund, or another appropriate remedy, subject to product availability and applicable terms.

8. Incorrect Product

If you receive a product different from the one ordered, please contact us promptly.

The customer may be required to provide photographs showing the received product and relevant packaging or labels.

After verification, an approved incorrect-product claim may qualify for an appropriate resolution, which may include:

  • Replacement with the correct product
  • Return
  • Refund
  • Exchange
  • Another mutually appropriate resolution, where applicable

9. Defective Products

If a product appears to have a manufacturing or product defect, customers should contact customer support with details of the issue.

The product may be reviewed to determine whether the reported issue qualifies as a defect.

A product will not necessarily be considered defective where the issue results from:

  • Normal wear and tear
  • Improper use
  • Improper washing or care
  • Accidental damage
  • Alteration
  • Failure to follow product-care instructions
  • Normal characteristics of the material or product

Where a genuine eligible defect is verified, an appropriate resolution may be provided in accordance with this policy.

10. Size-Related Returns or Exchanges

Where a product is eligible for size-related return or exchange, the applicable terms may depend on the product listing and availability of the requested size.

Customers should carefully review the available size information, measurements, product description, and size guide before placing an order.

A size-related request may not be accepted if the product has been worn, washed, altered, damaged, or otherwise made unsuitable for resale.

Where a particular product has a specific size-exchange condition, that condition will apply.

11. Exchange Policy

Where exchange is available for a particular product, the customer may request an exchange subject to:

  • Product eligibility
  • Availability of the requested replacement
  • Condition of the returned product
  • Verification of the original order
  • Applicable exchange conditions

An exchange is not guaranteed if the requested replacement product, size, colour, or variant is unavailable.

If an exchange cannot be completed, another applicable resolution may be considered in accordance with this policy.

12. Return Shipping

Return-shipping arrangements may depend on the reason for the return and the outcome of the verification process.

For an approved return involving an incorrect, damaged, defective, or materially different product, the applicable return-shipping arrangement will be communicated to the customer.

Customers should not send a product to an address on their own without receiving return instructions from our support team.

Unauthorised returns may not be processed if we cannot properly identify or verify the shipment.

13. Refund Policy

Where a refund is approved, the refund will generally be processed after the applicable return or verification requirements have been completed.

The refund amount may depend on:

  • The amount actually paid for the eligible product/order
  • Approved return conditions
  • Applicable shipping charges
  • Discounts or promotional offers
  • Partial returns
  • Other applicable order adjustments

The final refund amount will be determined based on the circumstances of the order and the applicable policy.

14. Refund Method

Where possible, refunds may be processed through the original payment method used to complete the purchase.

Depending on the payment method and payment-processing system, the time taken for the amount to appear in the customer's account may vary.

bonusclothes does not control the processing time of a customer's bank, card issuer, UPI provider, payment gateway, or other financial institution.

Customers should therefore allow reasonable processing time after a refund has been initiated.

15. Refund Processing

A refund request may go through the following stages:

Return Request → Verification → Return Approval → Product Return/Inspection Where Applicable → Refund Approval → Refund Initiated → Payment Provider/Bank Processing

The customer will be informed where additional information or action is required.

A refund cannot be considered complete merely because a customer has submitted a return request.

16. Partial Refunds

In certain circumstances, only a partial refund may be applicable.

This may occur where:

  • Only part of an order is eligible for refund.
  • A promotional or bundled offer affects the order value.
  • Some products in an order are retained by the customer.
  • The refund amount needs to be adjusted based on the applicable offer or pricing structure.
  • Other applicable order-level adjustments exist.

The applicable refund amount will be determined after reviewing the order.

17. Promotional Offers, Discounts & Free Products

Orders purchased under promotional offers, bundle offers, discounts, or similar campaigns may be subject to special return and refund calculations.

Where an order contains a promotional benefit, returning only one component of a promotional combination may affect the eligibility or value of the promotional benefit.

The refund, where applicable, may therefore be calculated based on the actual terms of the applicable promotion and the items retained by the customer.

Customers should review the promotional terms associated with their order.

18. Cancellation and Refund

Cancellation requests are governed by our separate Cancellation Policy.

Customers who wish to cancel an order should contact us as soon as possible.

Once an order has entered processing, packing, or dispatch, cancellation may no longer be possible.

If cancellation is approved, the applicable refund will be processed according to the payment and refund procedures applicable to that order.

19. Return Rejection

A return request may be rejected if the product or request does not satisfy the applicable conditions.

Reasons may include:

  • Product has been used or worn.
  • Product has been washed.
  • Product has been altered.
  • Product has been damaged by the customer.
  • Required tags or packaging are missing.
  • Return request was made outside the applicable period.
  • Product is specifically non-returnable.
  • The reported issue could not be verified.
  • Product returned does not correspond to the original order.
  • Required information or evidence was not provided.
  • Other applicable return conditions were not satisfied.

Where a return is rejected, we may communicate the reason for the decision to the customer.

20. Fraudulent or Abusive Return Claims

We reserve the right to investigate return and refund requests where there are reasonable concerns regarding misuse, fraudulent activity, repeated abuse of the return system, false claims, product substitution, or other suspicious activity.

Examples may include:

  • Returning a different product from the one purchased.
  • Deliberately damaging a product.
  • Repeatedly submitting false damage claims.
  • Providing manipulated or misleading evidence.
  • Attempting to obtain refunds without returning eligible products.
  • Misusing promotional offers.

Where appropriate and permitted by applicable law, suspicious activity may result in cancellation of an order, refusal of a return/refund request, restriction of account access, or other appropriate action.

21. Unreceived or Lost Return Shipment

If a customer is instructed to return a product, the customer should retain the applicable return-shipment receipt or tracking information until the return has been successfully processed.

Where a customer is responsible for arranging the return shipment, proof of shipment may be requested.

A refund or replacement may be subject to confirmation that the eligible returned product has been received or that sufficient evidence exists to establish the return shipment, depending on the circumstances.

22. Refund for Undelivered or Returned-to-Origin Orders

If an order cannot be delivered and is returned to the sender by the logistics provider, the order may be reviewed to determine the appropriate next step.

Circumstances may include:

  • Incorrect address
  • Incomplete address
  • Customer unavailable
  • Customer refusing delivery
  • Courier unable to contact recipient
  • Multiple failed delivery attempts
  • PIN code or location serviceability issue

Any refund in such circumstances will be considered according to the applicable order, shipping, cancellation, and refund terms.

23. Refunds for Payment or Order Errors

If a customer is charged incorrectly, charged multiple times for the same order, or experiences another payment-related issue, the customer should contact us promptly.

We may verify the transaction using:

  • Order number
  • Payment reference
  • Transaction information
  • Date and amount of payment
  • Other information reasonably required to investigate the issue

Where an excess or duplicate payment is verified, the applicable amount may be refunded through the appropriate payment channel.

24. Refund Timing

Refund processing involves multiple parties in some cases, including payment gateways, banks, card networks, UPI providers, or other financial institutions.

Therefore, after a refund has been initiated by us, the actual credit time may vary depending on the payment method and financial institution.

A delay by a bank or payment provider after the refund has been successfully initiated does not necessarily mean that the refund has failed.

If the refund does not appear after the applicable processing period, customers may contact us with the relevant order and refund information so that we can assist with the investigation.

25. Customer Responsibility

Customers are responsible for:

  • Providing accurate order and contact information.
  • Reviewing product details before ordering.
  • Reviewing available size information before purchasing.
  • Following applicable product-care instructions.
  • Reporting eligible issues promptly.
  • Providing requested photographs or information.
  • Keeping products in appropriate condition while a return request is being reviewed.
  • Following return instructions provided by our support team.

26. No Unauthorised Returns

Customers should not ship products back to the business address listed on this website unless specifically instructed to do so.

Return shipments must follow the return instructions provided by bonusclothes.

This helps ensure that returned products can be correctly identified, inspected, and associated with the customer's order.

27. Contact Us for Return or Refund Assistance

For return, replacement, exchange, cancellation, or refund assistance, contact:

bonusclothes
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
Website: bonusclothes.shop

Please include your order number whenever contacting us about an existing purchase.

28. Important Customer Security Notice

bonusclothes will never require customers to share sensitive banking credentials such as an OTP, UPI PIN, ATM PIN, CVV, card PIN, net-banking password, or account password in order to process a legitimate refund.

Customers should be cautious of individuals falsely claiming to represent bonusclothes.

Do not transfer money or share confidential banking information with anyone claiming that it is required to receive a refund.

If you receive a suspicious communication, contact us using the official contact details listed on bonusclothes.shop.

29. Policy Changes

We may update this Return & Refund Policy from time to time to reflect changes in our business operations, products, payment arrangements, return procedures, legal requirements, or customer-service processes.

The latest version published on bonusclothes.shop will apply to future orders unless otherwise required by applicable law.

The effective date displayed at the beginning of this policy indicates the date from which the current version applies.

30. Applicable Law

This policy shall be interpreted together with the website's Terms & Conditions, Privacy Policy, Shipping & Delivery Policy, Cancellation Policy, and other applicable policies.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or restricted under applicable law.

Where any provision of this policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail to the extent of that conflict.

31. Customer Acknowledgement

By placing an order through bonusclothes.shop, customers acknowledge that:

  • Return eligibility is subject to the applicable conditions.
  • Some products may be non-returnable.
  • Return requests may require verification.
  • Customers may be required to provide photographs or other evidence.
  • Refunds are processed only after applicable verification and approval.
  • Refund credit times may vary depending on the payment provider or bank.
  • Promotional orders may have special refund calculations.
  • Cancellation is governed by the separate Cancellation Policy.
  • Customers should not send unauthorised returns.
  • Accurate order and contact information is the customer's responsibility.

We aim to handle legitimate return and refund requests fairly, transparently, and in accordance with the applicable terms and requirements.

Contact Information

bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
GSTIN: 24FPCPR3536G1ZV
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Website: bonusclothes.shop