Secure Payments Information

We take the security and confidentiality of customer payment information seriously. This Secure Payments Information page explains how payments are processed on bonusclothes.shop, what security practices customers should follow, and what customers can expect when making an online payment.

This page should be read together with our Privacy Policy, Payment Policy, Terms & Conditions, Cancellation Policy, and Return & Refund Policy.

1. Our Commitment to Secure Payments

We are committed to providing customers with a secure and transparent online payment experience.

When you place an order through bonusclothes.shop, payment information may be processed through a secure third-party payment service or payment gateway made available at checkout.

bonusclothes does not intentionally request or collect sensitive banking credentials such as your UPI PIN, ATM PIN, card PIN, CVV, internet-banking password, or account password through email, phone calls, WhatsApp messages, or other informal communication channels.

Customers should complete payments only through the official checkout/payment interface provided on the website.

2. Payment Processing

Payments for orders placed through our website may be supported through payment methods made available at the time of checkout.

Depending on availability, customers may be able to use:

  • UPI
  • Debit Cards
  • Credit Cards
  • Net Banking
  • Other supported digital payment methods

The payment methods displayed at checkout may change depending on payment-service availability, technical conditions, transaction eligibility, or other applicable factors.

The payment transaction may be processed directly by an authorised third-party payment service provider. Such providers may maintain their own security, privacy, authentication, and transaction-processing systems.

3. Secure Payment Environment

Payment transactions are generally handled through secure payment infrastructure provided by the relevant payment service provider.

Where applicable, payment pages may use security technologies designed to protect information while it is transmitted between your device and the payment-processing environment.

Customers should always check that they are completing payment through the legitimate checkout process of bonusclothes.shop or the payment interface properly presented through the checkout process.

4. We Do Not Ask for Confidential Payment Credentials

For your protection, bonusclothes will not ask you to disclose confidential banking or payment credentials through ordinary customer-support communication.

Never provide the following information to anyone claiming to represent bonusclothes:

  • UPI PIN
  • ATM PIN
  • Debit/credit card PIN
  • CVV
  • Internet banking password
  • OTP
  • Banking password
  • Complete card security credentials
  • Login credentials for your bank account
  • Passwords for payment applications

An OTP should only be entered into the legitimate payment or authentication screen where required by your bank or payment provider.

If someone contacts you requesting such information on behalf of bonusclothes, do not share it.

5. Payment Authentication

Certain transactions may require additional authentication or verification by your bank, card issuer, UPI provider, or payment service provider.

For example, your payment provider may require:

  • OTP verification
  • UPI authentication
  • Bank authentication
  • Card authentication
  • Additional transaction verification
  • Other security checks

These verification steps are controlled by the relevant financial institution or payment service provider.

bonusclothes does not control the authentication requirements imposed by your bank or payment provider.

6. Payment Confirmation

After a successful payment, the order may proceed to confirmation and processing.

Customers should retain their:

  • Order number
  • Payment confirmation
  • Transaction reference
  • Payment receipt
  • Order confirmation email or message

These details may be useful if you need assistance regarding an order, payment, cancellation, refund, or transaction-status issue.

A payment being deducted from your bank account does not necessarily mean that an order has been successfully created. Payment status and order status may occasionally take time to synchronise.

7. Payment Pending or Failed

A payment may sometimes show as:

  • Pending
  • Failed
  • Declined
  • Cancelled
  • Processing
  • Successful but order not immediately confirmed

This may occur because of:

  • Bank-side processing delays
  • Payment-provider technical issues
  • Internet connectivity problems
  • Authentication failures
  • Transaction limits
  • Incorrect payment details
  • Temporary service interruptions
  • Bank or payment-provider restrictions
  • Other technical or security checks

Customers should avoid repeatedly making payments for the same order without first checking the transaction/order status, particularly when an earlier payment appears to have been debited.

8. Amount Debited but Order Not Confirmed

If money has been deducted from your bank account but your order is not confirmed, please contact our customer support team with the available transaction details.

We may require information such as:

  • Customer name
  • Order number, if available
  • Transaction reference number
  • Date and approximate time of transaction
  • Amount paid
  • Payment status shown by your bank/payment provider
  • Relevant payment confirmation or receipt

Do not send your UPI PIN, OTP, card PIN, CVV, password, or other confidential authentication credentials.

We may coordinate with the applicable payment service provider or financial institution where necessary to verify the transaction.

9. Duplicate Payments

Customers should take care to avoid accidentally paying more than once for the same order.

If a duplicate payment appears to have occurred, please contact customer support with the relevant transaction references.

Duplicate transactions may require verification and reconciliation before any applicable refund or adjustment can be processed.

Refunds, where applicable, will be handled in accordance with our Payment Policy and Return & Refund Policy.

10. Refunds and Payment Security

Where a refund is approved, the refund process may depend on the original payment method, payment provider, banking system, and applicable transaction-processing procedures.

We may use the original payment route or another permitted method where appropriate.

Customers should understand that the time taken for a refund to appear in their bank account, card account, UPI account, or other payment account may depend on the relevant financial institution or payment service provider.

bonusclothes cannot guarantee the exact time at which a third-party financial institution will reflect a refund.

11. Payment Information and Privacy

Information associated with an order or payment may be processed for legitimate business purposes, including:

  • Processing orders
  • Confirming transactions
  • Maintaining billing records
  • Providing customer support
  • Processing refunds
  • Resolving payment disputes
  • Preventing fraudulent transactions
  • Meeting legal or regulatory requirements
  • Maintaining business and transaction records

Personal information is handled in accordance with our Privacy Policy.

Where payment processing is performed by third-party providers, those providers may process information under their own applicable privacy and security practices.

12. Fraud Prevention and Transaction Verification

To protect customers and the business, certain transactions may be subject to verification or security review.

An order or payment may require additional review where there are indicators such as:

  • Unusual transaction behaviour
  • Repeated payment attempts
  • Inconsistent customer information
  • Suspicious activity
  • Possible unauthorised payment activity
  • Payment-provider security alerts
  • Other circumstances requiring verification

Where necessary, an order may be delayed, reviewed, cancelled, or otherwise handled in accordance with applicable policies and law.

These measures are intended to reduce the risk of fraudulent or unauthorised transactions.

13. Beware of Fake Payment Requests

Customers should remain alert to fraudulent communications impersonating online stores, customer-support representatives, delivery personnel, banks, or payment providers.

bonusclothes will not require customers to make payments through unofficial links, unknown personal accounts, or informal payment requests that are not part of the website checkout process.

Do not make a payment if someone unexpectedly asks you to:

  • Transfer money to an unknown personal bank account
  • Send money to a personal UPI ID outside the official checkout process
  • Share an OTP
  • Share your UPI PIN
  • Share your card PIN
  • Share your CVV
  • Install unknown applications
  • Provide remote access to your device
  • Share your banking password
  • Scan an unfamiliar QR code for an alleged refund

If you receive a suspicious communication, do not proceed with the requested transaction.

14. Customer Responsibility

Customers are responsible for maintaining the security of their own:

  • Mobile phone
  • Email account
  • Banking account
  • UPI account
  • Payment application
  • Card information
  • Passwords
  • Authentication credentials

Customers should use trusted devices and secure internet connections when making online payments.

You should also ensure that your device, browser, operating system, and payment applications are appropriately updated.

15. Payment Disputes and Unauthorised Transactions

If you believe that an unauthorised transaction has occurred through your bank account, card, UPI account, or payment application, you should immediately contact the relevant bank, card issuer, payment provider, or financial institution through its official support channel.

You may also contact bonusclothes Customer Support if the transaction relates to an order placed through our website.

We may request order and transaction information necessary to investigate the matter.

16. Third-Party Payment Providers

Payment transactions may involve third-party payment processors, banks, card networks, UPI infrastructure, or other financial-service providers.

Such providers may have their own:

  • Terms and conditions
  • Privacy policies
  • Security procedures
  • Authentication requirements
  • Transaction limits
  • Refund procedures
  • Processing timelines

bonusclothes is not responsible for independent technical failures, banking delays, payment-provider outages, or other circumstances outside our reasonable control, subject to applicable law.

17. Website Security

We take reasonable measures to maintain the security and integrity of our website and related systems.

However, no website, electronic transmission, payment system, or internet connection can be guaranteed to be completely secure at all times.

Customers should therefore remain vigilant and immediately report suspicious activity associated with an order or payment.

18. Payment Method Availability

Payment methods may be added, removed, suspended, or changed depending on availability and the services supported by the payment-processing providers.

The payment options actually displayed on the checkout page at the time of purchase will generally determine which payment methods are available for that transaction.

19. Payment Amounts and Order Records

The amount payable for an order will be based on the applicable product price, promotional adjustment, shipping charge if applicable, taxes where applicable, and any other amount properly disclosed during checkout.

Customers should review the final order summary before completing payment.

After completing an order, customers should retain the order confirmation and payment information for their records.

20. Security-Related Customer Support

If you believe that:

  • Your payment was processed incorrectly
  • Your account was charged multiple times
  • Your payment was deducted but your order was not confirmed
  • You received a suspicious payment request
  • You believe someone is impersonating bonusclothes
  • You have another payment-security concern

please contact us through our official customer-support details.

Official Contact Information

Business Name: BONUSCLOTHES
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Website: bonusclothes.shop
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India

21. Relationship With Other Policies

This Secure Payments Information page forms part of the overall terms and information applicable to the use of bonusclothes.shop.

It should be read together with:

  • Privacy Policy
  • Terms & Conditions
  • Payment Policy
  • Cancellation Policy
  • Return & Refund Policy
  • Shipping & Delivery Policy
  • Customer Support Policy
  • Grievance Redressal Policy

In the event of a conflict between this page and a specific transaction policy, the applicable specific policy and applicable law will govern to the extent relevant.

22. Updates to This Information

We may update this Secure Payments Information page when our payment procedures, website functionality, payment-service arrangements, security practices, or applicable legal requirements change.

Any updated version may be published on this page with a revised effective date.

Customers are encouraged to review this page periodically.

23. Customer Acknowledgement

By using the checkout and payment facilities available through bonusclothes.shop, customers acknowledge that they should:

  1. Use only legitimate payment options presented through the website checkout.
  2. Verify the order amount before completing payment.
  3. Keep transaction and order records for reference.
  4. Never disclose OTPs, UPI PINs, card PINs, CVVs, passwords, or similar confidential credentials to anyone claiming to represent bonusclothes.
  5. Contact the appropriate bank or payment provider promptly if an unauthorised transaction is suspected.
  6. Review the applicable Payment, Privacy, Cancellation, Return & Refund, and Terms & Conditions policies before placing an order.

bonusclothes is committed to maintaining a transparent and security-conscious payment environment while working with applicable payment-processing and financial-service providers.