Customer Support

We believe that customer support is an important part of providing a reliable and transparent online shopping experience. Our objective is to make it easy for customers to contact us when they need information, assistance or clarification regarding our products, orders, payments, shipping, returns, refunds or cancellations.

Whether you are considering a purchase or have already placed an order, you can contact our customer support team using the official contact details provided on this page.

We aim to handle customer enquiries professionally and provide appropriate assistance in accordance with the applicable policies of bonusclothes.

Contact Our Support Team

Customers can contact bonusclothes through the following official channels:

Customer Support Email:
bonusclothes.shop@outlook.in

Customer Support Phone:
+91 9725178981

Business / Principal Place of Business:
bonusclothes
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India

The above address corresponds with the principal place of business recorded in the GST registration documentation.

What Our Customer Support Can Help With

Our customer support is available for assistance relating to the normal use of our website and purchases made through bonusclothes.

Product Information

Customers may contact us with questions about products listed on our website.

Depending on the product, enquiries may relate to:

  • Product details
  • Available sizes
  • Available variants
  • Product specifications
  • Product availability
  • Pricing displayed on the website
  • Other information included in the relevant product listing

Customers should review the complete product listing before placing an order.

Order Assistance

If you have already placed an order, our support team can assist with general order-related enquiries.

When contacting us regarding an order, please provide your order number whenever available.

This helps us identify the relevant order and review the information necessary to assist you.

Payment Assistance

Customers can contact us if they experience an issue during the payment or checkout process.

Examples include:

  • Payment failure
  • Payment deducted but order not confirmed
  • Duplicate payment
  • Difficulty understanding a payment status
  • Other checkout-related payment concerns

For payment-related enquiries, customers should provide the relevant order or transaction information where available.

Never provide your UPI PIN, card PIN, CVV, OTP, internet-banking password or other confidential authentication information to customer support.

Shipping and Delivery Assistance

Customers may contact us regarding:

  • Order processing
  • Dispatch status
  • Shipment information
  • Delivery delays
  • Delivery attempts
  • Tracking information
  • Incorrect delivery information
  • Other order-delivery concerns

For an existing order, please provide your order number so that the relevant information can be reviewed.

Shipping and delivery matters are subject to the terms described in our Shipping & Delivery Policy.

Return Assistance

If you believe that your order qualifies for a return, you can contact our support team to understand the applicable procedure.

Customers should provide the relevant order information and clearly explain the reason for the return request.

Return requests are reviewed according to the applicable eligibility conditions described in our Return & Refund Policy.

Submitting a return request does not automatically mean that the return has been approved.

Refund Assistance

Customers can contact us regarding an approved or pending refund.

For refund-related enquiries, customers may be asked to provide:

  • Order number
  • Name
  • Payment method
  • Transaction information
  • Refund information, where available

Refund processing can involve the applicable payment provider, bank, card issuer or other financial institution. Therefore, the time required for the refunded amount to appear in a customer's account may vary.

Order Cancellation Assistance

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests are subject to the applicable order status and our Cancellation Policy.

Once an order has been processed, packed or dispatched, cancellation may no longer be possible.

How to Contact Customer Support

For the most efficient handling of your enquiry, please provide accurate and relevant information.

For General Enquiries

Please provide:

  • Your full name
  • Email address
  • Phone number
  • Subject of your enquiry
  • Details of your question

For Order-Related Enquiries

Please provide:

  • Order number
  • Full name
  • Phone number used for the order
  • Email address used for the order
  • Description of the issue
  • Relevant photographs or documents, if applicable

For Damaged or Incorrect Products

Please provide:

  • Order number
  • Description of the problem
  • Photographs of the received product
  • Photographs of the package or shipping label, where applicable
  • Any other information reasonably required to review the issue

Providing complete information helps us understand your concern and determine the appropriate next step.

Customer Support Communication

We aim to keep customer communication clear and relevant.

When contacting bonusclothes, customers are encouraged to provide one complete description of their issue instead of sending multiple incomplete messages about the same matter.

For existing orders, keeping the original order number and related communication available can make it easier to resolve an enquiry.

Where additional information is required, our support team may request information necessary to investigate the particular issue.

Support for Pre-Purchase Questions

Customers do not need to have an existing order to contact us.

If you are considering purchasing a product and require clarification about information available on the website, you may contact our support team before completing your purchase.

We encourage customers to ask questions about relevant product information, available options, ordering procedures or applicable policies before placing an order whenever clarification is required.

Support for Existing Orders

After an order has been placed, customers may contact us for assistance regarding the order's progress and applicable procedures.

Depending on the status of the order, available assistance may include information regarding:

Order Confirmation
Whether the order has been received and is being processed.

Payment Status
Questions regarding the payment associated with the order.

Processing
General assistance regarding the order-processing stage.

Dispatch
Information relating to shipment after dispatch, where available.

Delivery
Assistance with delivery-related concerns.

Returns and Refunds
Information regarding the applicable process and eligibility requirements.

Cancellation
Assistance regarding cancellation requests based on the current order status.

Complaints and Service Issues

We encourage customers to contact us if they experience a problem with their purchase or interaction with our website.

Complaints may relate to matters such as:

  • Product-related concerns
  • Order issues
  • Delivery issues
  • Payment issues
  • Return requests
  • Refund concerns
  • Cancellation requests
  • Customer-service concerns
  • Website-related difficulties

When submitting a complaint, customers should provide enough information to allow the matter to be properly understood and reviewed.

Where a complaint requires formal escalation or grievance handling, it may be handled in accordance with our Grievance Redressal Policy.

Customer Privacy and Security

We respect the privacy of information provided by customers.

Information submitted to customer support may be used where reasonably necessary to:

  • Respond to customer enquiries
  • Identify an order
  • Investigate a complaint
  • Process customer requests
  • Provide order-related assistance
  • Facilitate returns or refunds
  • Maintain appropriate business records
  • Comply with applicable legal or regulatory requirements

Information handling is subject to our Privacy Policy.

Important Security Warning

For your protection, never share confidential payment authentication information with customer support or any person claiming to represent bonusclothes.

This includes:

  • OTP
  • UPI PIN
  • ATM PIN
  • Card PIN
  • CVV
  • Internet-banking password
  • Account passwords
  • Other confidential authentication credentials

If someone asks you to provide such information in order to process a refund, cancel an order, track a shipment or resolve a payment issue, do not provide it.

Customers should make payments only through the official payment process available on the website.

Order Verification

For security and privacy reasons, we may need to verify certain information before discussing details of an existing order.

Customers should therefore provide information that reasonably corresponds with the order when requesting order-specific assistance.

We may not be able to disclose private order information to an unrelated third party without appropriate authorization.

Response to Customer Enquiries

Customer enquiries are handled according to the nature and complexity of the matter.

Simple questions may generally be addressed using the information available through our website and applicable policies.

Issues involving payment verification, shipping information, returns, refunds or third-party service providers may require additional review before a final response can be provided.

Customers should understand that certain matters may depend on information received from payment processors, courier partners, banks or other service providers.

When Contacting Us About a Refund

If you are contacting us about a refund, please provide the order number and relevant payment information.

For security reasons, do not send complete card numbers, CVV numbers, PINs or passwords by email.

Where a refund has already been initiated, the time required for the amount to reflect in the original payment method may depend on the applicable financial institution or payment service provider.

When Contacting Us About a Delivery

For delivery-related issues, please provide:

  • Order number
  • Delivery address
  • Tracking number, if available
  • Date of order
  • Description of the delivery issue

If a shipment is already in transit, delivery information may depend on the latest information provided by the applicable courier or logistics service.

Customer Support Address

Customers who need to communicate with bonusclothes regarding business or customer-service matters can use the following address:

bonusclothes
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India

The GST registration certificate identifies this location as the principal place of business.

Our Commitment to Customers

Our objective is to provide customers with a clear and dependable communication channel throughout their shopping experience.

We aim to:

  • Provide clear information
  • Respond appropriately to customer enquiries
  • Assist with legitimate order-related concerns
  • Explain applicable procedures
  • Maintain transparent return and refund processes
  • Protect customer information
  • Provide appropriate assistance when problems occur

We believe that effective customer support is an important part of building long-term customer confidence.

Contact Details

Business Name: bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Type: Proprietorship

Email: bonusclothes.shop@outlook.in

Phone: +91 9725178981

Business Address:
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India

Website: bonusclothes.shop

Final Note

If you have a question that is not covered by our FAQ or another website policy, please contact us directly.

For an existing order, always include your order number whenever possible.

For privacy and security, never send confidential payment authentication information to us.

We appreciate the opportunity to assist you and are committed to providing a clear, professional and customer-focused support experience.