Contact Us
We value communication with our customers and are committed to providing appropriate assistance before, during and after an order.
Whether you have a question about a product, need assistance with placing an order, want to know about delivery, have a payment-related concern, or require help regarding a return, refund or cancellation, you can contact our customer support team using the details provided below.
We aim to make customer communication straightforward and provide assistance regarding legitimate questions and concerns related to our products, website and orders.
Business Information
Business / Trade Name: bonusclothes
Legal Business Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
Our GST registration identifies LAKUM KARTIK RATILAL as the legal name and bonusclothes as the trade name.
Our business is registered at the following principal place of business:
bonusclothes
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India
The above address corresponds with the principal place of business recorded in the GST registration certificate.
Customer Support
For general questions, product-related queries, order assistance or other customer-service matters, you can contact us directly.
Customer Support Phone:
+91 9725178981
Customer Support Email:
bonusclothes.shop@outlook.in
Website:
bonusclothes.shop
We recommend that customers use the email address above for matters that require detailed information or documentation, particularly regarding existing orders, returns, refunds, cancellations or payment-related concerns.
What Can We Help You With?
Our customer support team can assist with matters including:
Product Enquiries
If you have questions about products available on our website, you may contact us for assistance regarding the information provided on the relevant product listing.
Customers are encouraged to review the product description, available specifications, size or variant information, price and other applicable details before placing an order.
Order Assistance
If you have already placed an order and require assistance, please provide your order number and the relevant details when contacting us.
This allows us to identify the order and review the matter more efficiently.
Payment Assistance
If you experience an issue while making a payment, including a failed transaction, payment-related error or other checkout issue, please contact us with the relevant order or transaction information.
Where necessary, we may request additional information required to investigate the issue.
Customers should never send passwords, card PINs, CVVs, OTPs or other confidential authentication information to us by email or phone.
Shipping and Delivery
For questions relating to order processing, dispatch or delivery, customers may contact our support team.
Where an order has already been dispatched, customers should provide the order number so that the relevant delivery information can be reviewed.
Delivery matters are handled according to our applicable Shipping & Delivery Policy.
Returns and Refunds
If you believe that your order qualifies for a return or refund, please contact customer support and provide the required order information.
All returns and refunds are subject to the eligibility requirements and procedures described in our Return & Refund Policy.
Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing the order.
Cancellation requests are handled according to the applicable Cancellation Policy. Cancellation may not be possible once an order has progressed to a stage where fulfilment or dispatch has already occurred.
How to Contact Us
For the quickest handling of an order-related enquiry, please include the following information where applicable:
- Full Name
- Order Number
- Email Address used for the order
- Phone Number used for the order
- Subject of the enquiry
- Detailed description of the issue
- Relevant photographs or documents, if required for the particular matter
Providing complete information helps us understand the issue and respond appropriately.
Customer Complaints and Grievances
We take customer concerns seriously and aim to provide an appropriate resolution in accordance with our applicable policies.
If you have a complaint regarding a product, order, payment, delivery, return, refund or any other service-related matter, please contact us through the details provided above.
When submitting a complaint, customers should provide sufficient information for us to understand and investigate the matter.
Where a complaint relates to an existing order, providing the order number is particularly helpful.
For more information regarding the formal complaint-handling process, customers may refer to our Grievance Redressal Policy.
Business Address
Customers may contact bonusclothes using the following business address:
bonusclothes
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India
This is the principal place of business recorded in the GST registration documentation.
Contact Details at a Glance
| Information | Details |
|---|---|
| Business Name | bonusclothes |
| Legal Name | LAKUM KARTIK RATILAL |
| Business Type | Proprietorship |
| bonusclothes.shop@outlook.in | |
| Phone | +91 9725178981 |
| Website | bonusclothes.shop |
| Address | Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India |
Important Security Notice
For your security, please do not share sensitive banking or payment authentication information with anyone claiming to represent bonusclothes.
We will never require you to disclose your card PIN, CVV, internet-banking password, UPI PIN or OTP for customer support purposes.
Customers should make payments only through the payment options officially provided through the website checkout.
If you receive a suspicious communication requesting confidential payment information, do not provide the requested information and contact us through the official contact details listed on this page.
Our Commitment to Customer Communication
We believe that accessible customer support is an important part of a reliable online shopping experience.
Our objective is to maintain clear communication with customers and provide appropriate assistance relating to their interactions with bonusclothes.
We encourage customers to contact us whenever they need clarification about a product, order or applicable website policy.
Thank you for choosing bonusclothes.