Terms & Conditions
Welcome to bonusclothes.shop. These Terms & Conditions govern your access to and use of the bonusclothes website and your purchase of products through our online store.
By accessing, browsing or using this website, or by placing an order through the website, you acknowledge that you have read, understood and agreed to these Terms & Conditions, together with the other policies published on our website.
Please read these Terms & Conditions carefully before using our website or placing an order.
1. Business Information
The website bonusclothes.shop is operated under the trade name bonusclothes by:
Legal Name: LAKUM KARTIK RATILAL
Trade Name: bonusclothes
Business Constitution: Proprietorship
Principal Place of Business: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
The GST Registration Certificate identifies LAKUM KARTIK RATILAL as the legal name, bonusclothes as the trade name and the business constitution as Proprietorship.
The GST registration documentation records the principal place of business at Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310.
For customer support and business enquiries:
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
2. Acceptance of These Terms
By accessing or using bonusclothes.shop, you agree to comply with these Terms & Conditions.
These terms apply to:
- Website visitors
- Customers
- Users browsing products
- Customers placing orders
- Customers making payments
- Customers requesting returns
- Customers requesting refunds
- Customers requesting cancellations
- Individuals contacting customer support
- Any person otherwise interacting with the website
If you do not agree with these Terms & Conditions, please do not use the website or place an order through it.
3. Website Use
You may use our website for lawful purposes and in accordance with these Terms & Conditions.
You agree not to use the website:
- For any unlawful purpose
- To commit or facilitate fraud
- To interfere with website operations
- To attempt unauthorized access
- To introduce malicious software
- To disrupt website security
- To misuse website content
- To impersonate another person or business
- To submit false or misleading information
- To abuse promotional offers
- To conduct unauthorized automated activity
- To interfere with other customers' use of the website
We reserve the right to restrict or terminate access where we reasonably believe that website use violates these terms or creates a security, legal or operational risk.
4. Eligibility to Use the Website
By using this website, you represent that you are legally capable of entering into a binding transaction under applicable law.
If you are purchasing on behalf of another person or organization, you represent that you have appropriate authority to do so.
Where applicable, customers are responsible for ensuring that their use of the website complies with the laws applicable to them.
5. Product Information
We aim to provide clear and useful information about products listed on our website.
Product listings may contain information such as:
- Product name
- Product description
- Product images
- Size information
- Color information
- Available variants
- Product specifications
- Price
- Availability
- Other relevant product information
Customers should carefully review the applicable product listing before placing an order.
Product availability, specifications, colors, sizes and other details may change from time to time.
6. Product Images and Appearance
We make reasonable efforts to display product images and descriptions accurately.
However, minor differences may occur because of:
- Lighting during photography
- Photography conditions
- Screen settings
- Device displays
- Resolution differences
- Manufacturing variations
Such minor variations do not necessarily indicate that the product is incorrect.
Where a material discrepancy exists between the product ordered and the product received, the matter may be reviewed under our applicable Return & Refund Policy.
7. Product Availability
All products displayed on the website are subject to availability.
Adding an item to a shopping cart does not necessarily guarantee that the product will remain available until checkout is completed.
A product may become unavailable because of:
- Inventory limitations
- High customer demand
- Stock discrepancies
- Operational circumstances
- Product discontinuation
- Other legitimate business reasons
If an ordered product becomes unavailable after an order has been placed, we may contact the customer regarding the available resolution.
Where a refund is applicable, it will be handled according to our applicable refund procedures.
8. Product Pricing
Product prices are displayed on the website and may change from time to time.
The applicable amount payable by the customer is generally the amount displayed during checkout before completion of the transaction, subject to applicable corrections, discounts, taxes or other charges.
We make reasonable efforts to maintain accurate pricing information.
However, if an obvious pricing or listing error occurs, we reserve the right to review and correct the error.
Where an order has been affected by a material pricing error, we may contact the customer regarding the available options.
9. Promotional Offers and Discounts
From time to time, bonusclothes may offer:
- Discounts
- Promotional prices
- Limited-time offers
- Product-specific promotions
- Cart-based offers
- Other promotional campaigns
Promotional offers may be subject to specific conditions, eligibility requirements, product exclusions, availability and validity periods.
Unless specifically stated otherwise, promotional offers cannot be assumed to be permanent.
Where two promotions conflict, the specific terms applicable to the relevant promotion will determine which offer applies.
10. Shopping Cart
Adding products to a shopping cart does not constitute a completed purchase.
Products remain subject to availability until the order has been successfully submitted and accepted for processing.
Customers are responsible for reviewing their cart before checkout, including:
- Product selection
- Quantity
- Size
- Variant
- Price
- Applicable discount
- Delivery information
- Final payable amount
11. Placing an Order
To place an order, customers generally need to:
- Select the desired product.
- Select the applicable size or variant, where available.
- Add the product to the cart.
- Review the cart.
- Proceed to checkout.
- Enter accurate customer and delivery information.
- Review the order details.
- Select an available payment method.
- Complete the payment process.
- Submit the order.
Customers are responsible for reviewing all information before completing checkout.
12. Order Acceptance
Submitting an order through the website does not necessarily constitute an unconditional guarantee that the order will be fulfilled.
Orders may be subject to:
- Product availability
- Successful payment
- Address information
- Verification requirements
- Operational limitations
- Suspected fraudulent activity
- Pricing or listing errors
- Other legitimate business considerations
Where an order cannot be fulfilled, the customer may be contacted and an appropriate resolution may be provided according to the circumstances and applicable policy.
13. Order Confirmation
After successfully placing an order, customers may receive an order confirmation or other order-related communication using the contact information provided during checkout.
Customers should retain their order number and confirmation information for future reference.
If you do not receive an expected confirmation, please contact customer support.
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
14. Customer Information
Customers are responsible for providing accurate and complete information when placing an order.
This may include:
- Full name
- Mobile number
- Email address
- Billing information
- Delivery address
- PIN code
- Product selection
- Other information required for order processing
Providing inaccurate or incomplete information may result in:
- Delivery delays
- Failed delivery
- Communication problems
- Order-processing difficulties
- Additional courier-related issues
15. Order Processing
Once an order has been successfully received and applicable payment has been confirmed, the order may enter the processing and fulfilment stage.
Processing may include:
Order Verification → Product Preparation → Packing → Dispatch
Processing time may vary depending on:
- Product availability
- Order volume
- Operational requirements
- Promotional periods
- Holidays
- Other legitimate circumstances
Applicable processing and delivery information is described further in our Shipping & Delivery Policy.
16. Shipping and Delivery
Orders are shipped according to the applicable shipping and delivery procedures.
Delivery time may depend on:
- Delivery destination
- Courier serviceability
- Order processing
- Transportation conditions
- Weather
- Operational disruptions
- Courier capacity
- Incorrect or incomplete delivery information
- Other circumstances outside our reasonable control
For complete information, customers should refer to our Shipping & Delivery Policy.
17. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Before submitting an order, carefully verify:
- Recipient name
- House/building information
- Street/locality
- City
- State
- PIN code
- Mobile number
If you identify an error immediately after placing an order, contact us as soon as possible.
Once an order has been processed, packed or dispatched, changes to the delivery address may not be possible.
18. Failed Delivery
A delivery may fail because of circumstances including:
- Incorrect address
- Incomplete address
- Recipient unavailable
- Recipient refusal
- Courier service limitations
- Multiple unsuccessful delivery attempts
- Access restrictions
- Other delivery-related circumstances
Customers should cooperate with reasonable delivery attempts and provide accurate delivery information.
The applicable consequences of unsuccessful delivery are subject to our Shipping & Delivery Policy and applicable circumstances.
19. Order Tracking
Where tracking information is available, customers may receive shipment tracking details after dispatch.
Customers can refer to our Order Tracking page for general information about shipment statuses and tracking assistance.
Tracking information may be provided by the applicable courier or logistics service and may not update continuously.
A temporary absence of tracking updates does not necessarily mean that a shipment has been lost.
20. Payment Terms
Customers must complete payment through the payment methods made available through the website checkout.
The final amount payable should be reviewed before completing the transaction.
Payment transactions may be processed through third-party payment processors.
Customers agree to provide accurate information required for payment processing and to use a payment method they are authorized to use.
21. Payment Security
Customers should complete payments only through the official checkout process.
bonusclothes will never require customers to provide confidential payment authentication information such as UPI PINs, card PINs, CVVs, OTPs or internet-banking passwords through customer support.
Customers should not provide such information to anyone claiming to represent bonusclothes.
If you receive a suspicious payment request, contact us using the official contact details published on this website.
22. Failed or Incomplete Payments
If a payment attempt fails, the order may not be successfully confirmed.
Customers should first verify whether the amount was actually deducted from their account before attempting another payment.
If money has been deducted but the order has not been confirmed, contact us with the relevant transaction information.
We may need to coordinate with the applicable payment service provider or financial institution to determine the status of the transaction.
23. Duplicate Payments
If you believe that you have been charged more than once for the same order, contact customer support.
Please provide:
- Order number
- Transaction reference, where available
- Payment date
- Amount charged
- Payment method
- Other relevant information
We will review the information and, where applicable, assist according to our payment and refund procedures.
24. Cancellation of Orders
Customers may request cancellation according to our Cancellation Policy.
Cancellation requests should be submitted as soon as possible after placing an order.
Cancellation may not be possible once an order has:
- Entered processing
- Been packed
- Been dispatched
- Reached another stage where cancellation is operationally impractical
Any eligible refund resulting from an approved cancellation will be handled according to the applicable refund procedure.
25. Returns
Returns are subject to the conditions specified in our Return & Refund Policy.
A customer requesting a return may be required to provide:
- Order number
- Product information
- Reason for return
- Photographs or other supporting information, where applicable
A return request does not automatically guarantee approval.
Eligibility will be determined according to the applicable return conditions.
26. Refunds
Where a refund is approved, it will be processed according to our applicable refund procedure.
Refund processing may depend on:
- Order status
- Return eligibility
- Product condition
- Verification requirements
- Payment method
- Payment service provider
- Bank or financial institution
The time required for a refund to appear in the customer's account may therefore vary.
For complete information, refer to our Return & Refund Policy.
27. Damaged, Defective or Incorrect Products
If a customer receives a product that appears damaged, defective or materially different from the product ordered, the customer should contact us promptly.
The customer may be requested to provide photographs, order information and other relevant details.
Such matters will be reviewed according to the applicable return, refund and customer-support procedures.
28. Customer Reviews and Feedback
Where the website permits customers to submit reviews, comments or feedback, customers are responsible for ensuring that their submissions are truthful and lawful.
Customers must not submit content that:
- Is fraudulent or misleading
- Is unlawful
- Contains threats
- Contains abusive material
- Violates another person's rights
- Contains confidential personal information
- Contains malicious software
- Infringes intellectual-property rights
- Is unrelated spam or promotional material
We reserve the right to remove content that violates applicable rules or creates legal, security or operational concerns.
29. Intellectual Property
Unless otherwise stated, content appearing on bonusclothes.shop may include:
- Website design
- Text
- Product descriptions
- Graphics
- Logos
- Images
- Layout
- Other website materials
Such content may be protected by applicable intellectual-property laws.
You may use website content only for personal and lawful shopping-related purposes.
You may not reproduce, copy, distribute, modify, publish, sell or commercially exploit website content without appropriate authorization, except where permitted by applicable law.
30. Third-Party Services
Our website may rely on third-party service providers for certain functions, including:
- Payment processing
- Shipping
- Logistics
- Website hosting
- Analytics
- Security
- Communication
- Other technical services
Third-party providers may operate under their own terms and privacy policies.
Where a service is provided by a third party, the third party may be responsible for its own systems and services.
31. Website Availability
We aim to keep bonusclothes.shop available and functional.
However, continuous or uninterrupted availability cannot always be guaranteed.
The website may temporarily become unavailable because of:
- Maintenance
- Technical problems
- Server issues
- Security incidents
- Internet connectivity
- Software updates
- Third-party service interruptions
- Other circumstances beyond our reasonable control
Temporary website unavailability does not by itself create a right to compensation.
32. Website Security
You agree not to attempt to compromise the security or functionality of the website.
Prohibited activities include:
- Unauthorized access
- Hacking attempts
- Introducing malware
- Automated abuse
- Scraping where prohibited
- Circumventing security measures
- Interfering with website infrastructure
- Attempting to access another customer's information
Any suspected misuse may be investigated and appropriate action may be taken.
33. Fraud Prevention
We may take reasonable steps to identify and prevent fraudulent or unauthorized transactions.
Orders may be reviewed where there are reasonable concerns regarding:
- Payment activity
- Unusual order patterns
- Multiple failed transactions
- Suspicious account activity
- False customer information
- Unauthorized use of payment methods
- Abuse of promotions
- Fraudulent return or refund activity
Where necessary, an order may be delayed, restricted or cancelled and the customer may be contacted for clarification.
34. Privacy
Your use of the website is also governed by our Privacy Policy.
The Privacy Policy explains how information may be collected, used, stored and shared in connection with:
- Website visits
- Orders
- Payments
- Shipping
- Customer support
- Returns
- Refunds
- Cancellations
- Other interactions with bonusclothes
By using the website, you acknowledge that you have reviewed the Privacy Policy.
35. Customer Communications
By placing an order, customers may receive communications necessary for the completion and servicing of their transaction.
These may include:
- Order confirmations
- Payment notifications
- Processing updates
- Dispatch notifications
- Tracking information
- Delivery communications
- Return communications
- Refund information
- Cancellation communications
- Customer-support responses
Customers are responsible for ensuring that their contact details remain accurate.
36. Promotional Communications
Where applicable and permitted by law, bonusclothes may send promotional or marketing communications.
Customers may have options to stop receiving promotional communications where applicable.
Transactional communications relating to an order, payment, delivery, return, refund or cancellation may continue where necessary to provide the requested service.
37. Customer Complaints
If you have a complaint regarding a product, service, payment, delivery, return, refund or other matter, please contact our customer support team.
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
For formal complaints and escalation, customers may refer to our Grievance Redressal Policy.
38. Limitation of Liability
To the extent permitted by applicable law, bonusclothes shall not be responsible for losses arising from circumstances beyond our reasonable control.
Such circumstances may include:
- Natural events
- Weather-related disruptions
- Courier delays
- Transportation disruptions
- Internet failures
- Payment-provider outages
- Third-party service failures
- Government restrictions
- Unforeseen operational disruptions
- Other circumstances outside our reasonable control
Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted.
39. Force Majeure
We may be unable to fulfil certain obligations because of circumstances beyond our reasonable control.
These may include:
- Natural disasters
- Floods
- Fires
- Severe weather
- Epidemics or public emergencies
- Government actions
- Transportation disruptions
- Labour disruptions
- Internet or telecommunications failures
- Payment-system failures
- Courier disruptions
- Other extraordinary circumstances
Where such circumstances affect an order, we will take reasonable steps to minimize the impact where practicable.
40. Accuracy of Website Information
We aim to keep information on the website accurate and current.
However, information may occasionally contain typographical, technical or other errors.
We reserve the right to correct errors and update information when necessary.
This may include information relating to:
- Product descriptions
- Prices
- Availability
- Promotions
- Images
- Specifications
- Website content
Where an error materially affects an order, we may contact the affected customer regarding the available resolution.
41. Links to Third-Party Websites
The website may contain links or references to third-party websites or services.
Such websites are not necessarily owned or controlled by bonusclothes.
We are not responsible for the content, availability, privacy practices or terms of third-party websites.
Customers should review the relevant third-party terms and privacy policies before using external services.
42. Account Information
If the website provides account functionality, customers are responsible for maintaining the confidentiality of their account credentials.
Customers should notify us if they believe that their account has been accessed without authorization.
Customers must not knowingly provide their account credentials to another person for unauthorized use.
43. Prohibited Activities
You agree not to use bonusclothes.shop to:
- Violate applicable law
- Commit fraud
- Misrepresent your identity
- Submit false order information
- Abuse refund procedures
- Abuse promotional offers
- Interfere with website security
- Attempt unauthorized access
- Distribute malicious software
- Infringe intellectual-property rights
- Collect information about other users unlawfully
- Disrupt website functionality
- Engage in activity that could harm the business or its customers
We reserve the right to take reasonable action against prohibited activity.
44. Termination or Restriction of Access
We may restrict or terminate access to the website where reasonably necessary because of:
- Violation of these Terms
- Fraudulent activity
- Abuse of website functionality
- Security concerns
- Illegal activity
- Unauthorized access attempts
- Other serious misuse of the website
Such action does not affect rights or obligations that arose before termination.
45. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes may be made because of:
- Business changes
- Website changes
- New services
- Operational requirements
- Legal or regulatory developments
- Payment or shipping changes
- Security improvements
The latest version will be published on this page.
The Last Updated date will indicate when the policy was most recently revised.
Customers should review the latest Terms & Conditions before placing an order.
46. Governing Law
These Terms & Conditions shall be interpreted and applied in accordance with applicable laws of India, subject to applicable consumer-protection and other mandatory legal rights.
Nothing in these terms is intended to remove or restrict rights that cannot legally be excluded.
47. Dispute Resolution
If a dispute or concern arises, customers are encouraged to contact bonusclothes first so that the matter can be reviewed and an appropriate resolution can be attempted.
Customers may contact:
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Where a matter cannot be resolved through customer support, the rights and remedies available under applicable law will remain available to the relevant parties.
48. Severability
If any provision of these Terms & Conditions is determined to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions shall continue to apply to the extent permitted by applicable law.
49. No Waiver
If we do not immediately enforce a particular provision of these Terms & Conditions, this does not mean that we permanently waive our right to enforce that provision later.
Any waiver must be considered in the context of the particular circumstances.
50. Entire Agreement
These Terms & Conditions, together with the applicable policies and information published on the bonusclothes website, form the general framework governing your use of the website and purchases made through it.
Specific product, promotional, shipping, return, refund or other terms may apply where expressly stated.
51. Contact Information
For questions regarding these Terms & Conditions, please contact us.
bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Principal Place of Business:
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India
Website: bonusclothes.shop
52. Customer Acknowledgement
By using bonusclothes.shop or placing an order through the website, you acknowledge that:
- You have reviewed these Terms & Conditions.
- You understand that product availability may vary.
- You are responsible for providing accurate order information.
- You understand the applicable payment process.
- You understand that shipping timelines may vary.
- You understand that returns and refunds are subject to applicable eligibility conditions.
- You understand that cancellation depends on the status of your order.
- You agree to use the website lawfully.
- You understand that additional website policies may apply to your purchase.
Customers are encouraged to review all applicable policies before completing a transaction.
53. Related Website Policies
For a complete understanding of your purchase and use of the website, please review the following policies:
Privacy Policy
Explains how customer and website information may be handled.
Shipping & Delivery Policy
Explains processing, dispatch and delivery procedures.
Return & Refund Policy
Explains return eligibility and refund procedures.
Cancellation Policy
Explains applicable order cancellation conditions.
Payment Policy
Explains payment-related procedures and transaction issues.
Grievance Redressal Policy
Explains how customer complaints and grievances may be submitted and handled.
Customer Support Policy
Provides information about customer assistance and support procedures.
Official Business Information
Trade Name: bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Type: Proprietorship
GST Registration Type: Regular
GSTIN: 24FPCPR3536G1ZV
Website: bonusclothes.shop
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Principal Place of Business: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India