Cancellation Policy

We understand that customers may occasionally need to cancel an order after placing it. This Cancellation Policy explains how cancellation requests are handled for orders placed through bonusclothes.shop, including when cancellation may be possible, how to submit a request, and how approved cancellations are processed.

By placing an order through our website, customers acknowledge and agree to the terms of this Cancellation Policy.

1. Business Information

Brand / Trade Name: bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
GST Registration Type: Regular
GSTIN: 24FPCPR3536G1ZV
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
Website: bonusclothes.shop
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981

2. Order Cancellation

Customers may request cancellation of an order by contacting bonusclothes as soon as possible after placing the order.

Cancellation requests should be submitted before the order has progressed too far in the fulfilment process.

An order may be eligible for cancellation if the request is received while the order is still pending processing and has not been packed or dispatched.

Cancellation is not guaranteed once an order has entered processing, packing, dispatch, or shipment.

3. How to Request Cancellation

To request cancellation, customers should contact us through the official contact details:

Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981

The cancellation request should include:

  • Order number
  • Customer name
  • Registered email address or phone number
  • Date of order
  • Reason for cancellation, where applicable
  • Any other information reasonably required to identify the order

Customers should clearly mention "Order Cancellation Request" when contacting us by email.

4. Cancellation Before Order Processing

If a cancellation request is received before the order has entered processing, we will make reasonable efforts to cancel the order.

If the cancellation is successfully accepted:

Order Cancelled → Cancellation Confirmed → Refund Processed, Where Applicable

Where payment has already been successfully received, the applicable refund will be processed according to our Return & Refund Policy and the payment method used.

5. Cancellation After Order Processing

Once an order has entered processing, cancellation may become difficult or unavailable because the order may already be undergoing:

  • Product verification
  • Inventory allocation
  • Quality checking
  • Packing
  • Shipping preparation
  • Dispatch processing

In such cases, we may not be able to cancel the order.

Customers should therefore submit cancellation requests as early as possible.

6. Cancellation After Dispatch

Once an order has been dispatched to a logistics or courier provider, cancellation may generally no longer be available through the normal cancellation process.

At this stage, customers should contact customer support immediately to determine whether any alternative resolution is available.

If the shipment has already entered the delivery network, the customer may need to follow the applicable return or delivery procedure instead of cancelling the order directly.

Any subsequent return or refund will be governed by the applicable Return & Refund Policy.

7. Cancellation Due to Product Unavailability

In certain circumstances, an order may need to be cancelled by us if the ordered product becomes unavailable or cannot reasonably be fulfilled.

Possible reasons may include:

  • Inventory discrepancy
  • Product becoming unavailable
  • Product-related operational issue
  • Supplier or fulfilment issue
  • Other circumstances affecting our ability to fulfil the order

If we cancel an order for such a reason after receiving payment, the applicable amount paid for the cancelled order will be considered for refund through the appropriate payment method.

8. Cancellation Due to Pricing or Technical Errors

We make reasonable efforts to ensure that product prices, offers, availability, and website information are displayed accurately.

However, technical errors, system issues, pricing mistakes, inventory errors, or other website-related problems may occasionally occur.

Where an order is affected by a material technical or pricing error and cannot reasonably be fulfilled, we may cancel the affected order.

If payment has already been received, the applicable amount will be considered for refund in accordance with the circumstances and applicable law.

9. Cancellation Due to Suspicious or Fraudulent Activity

For security and fraud-prevention purposes, an order may be subject to additional verification.

We may cancel or restrict an order where there are reasonable grounds to suspect:

  • Fraudulent activity
  • Misuse of payment information
  • Multiple suspicious transactions
  • False or inconsistent customer information
  • Abuse of promotional offers
  • Unauthorised payment activity
  • Other activity that presents a reasonable security or business risk

Where an order is cancelled for security reasons after payment has been received, the applicable refund will be handled according to the circumstances and applicable legal/payment requirements.

10. Cancellation Due to Incorrect Customer Information

Customers are responsible for providing accurate information during checkout.

This includes:

  • Name
  • Delivery address
  • PIN code
  • Phone number
  • Email address
  • Product selection
  • Size or variant, where applicable

If incorrect information is discovered after placing an order, customers should contact us immediately.

If the order has not yet entered processing, we may be able to modify or cancel it where operationally possible.

Once the order has been packed or dispatched, changes or cancellation may not be possible.

11. Cancellation of Promotional Orders

Orders placed using promotional offers, discounts, bundles, or special pricing may be subject to additional terms.

If a promotional order is cancelled, the refund calculation may take into account the terms of the promotion.

For example, where an offer requires the purchase of multiple products to receive a promotional benefit, cancellation of part of the order may affect the applicable promotional pricing.

Any refund will therefore be calculated based on the actual order and applicable promotional terms.

12. Cancellation and Refund

If a cancellation request is approved and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.

Refunds may generally follow the process:

Cancellation Request → Order Status Verification → Cancellation Approval → Refund Initiated → Payment Provider/Bank Processing

The actual time for the refund to appear in the customer's account may vary depending on the payment method, payment gateway, bank, card issuer, UPI provider, or other financial institution.

bonusclothes does not control the processing time of external banks or payment providers.

13. Refund Method for Cancelled Orders

Where applicable, refunds will generally be processed through the original payment method used to place the order.

Depending on the payment method, the refund may take additional processing time after it has been initiated.

Customers should retain their order number and payment information until the cancellation and refund process has been completed.

14. Cancellation Request Does Not Mean Cancellation Confirmation

Submitting a cancellation request does not automatically cancel an order.

A cancellation request must be reviewed against the current order status.

Customers should wait for confirmation from bonusclothes before considering an order cancelled.

If an order has already been processed, packed, or dispatched before the request is reviewed, cancellation may no longer be possible.

15. Cancellation of Part of an Order

Where an order contains multiple products, customers may request cancellation of one or more individual items before fulfilment progresses too far.

Partial cancellation is subject to:

  • Current order status
  • Product availability
  • Processing status
  • Promotional pricing
  • Order-level discounts
  • Shipping calculations
  • Other applicable conditions

If partial cancellation affects a promotional offer, the refund amount may be recalculated based on the applicable promotion.

Partial cancellation is not guaranteed after processing or dispatch.

16. Cancellation by Customer After Delivery

Once an order has already been delivered, it cannot normally be treated as a standard cancellation request.

Customers who wish to return an eligible delivered product should instead follow the applicable Return & Refund Policy.

Return eligibility will depend on the product, condition, reason for return, and applicable return requirements.

17. Failed Delivery and Refusal of Delivery

Customers are encouraged to accept valid orders and coordinate with the delivery partner when delivery is attempted.

If a customer refuses delivery or repeatedly remains unavailable, the shipment may be returned to the sender by the logistics provider.

Such an event does not automatically guarantee a full refund.

Any refund or re-shipment will be reviewed based on:

  • Reason for non-delivery
  • Customer-provided information
  • Courier records
  • Shipping status
  • Applicable order terms
  • Return-to-origin status
  • Applicable refund conditions

18. Cancellation Due to Delivery Delay

A delayed shipment does not automatically qualify for cancellation if the order has already been dispatched.

Customers experiencing a delivery delay should first contact customer support so that the shipment status can be reviewed.

Where a cancellation or other resolution is legally or operationally available, the applicable option may be communicated to the customer.

19. Duplicate Orders

If a customer accidentally places the same order more than once, they should contact us immediately.

Where one of the duplicate orders has not yet entered processing, we may be able to cancel it.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

Customers should provide all relevant order numbers when requesting cancellation of duplicate orders.

20. Order Cancellation by bonusclothes

While we aim to fulfil accepted orders, we reserve the right to cancel an order in circumstances where fulfilment is not reasonably possible or where cancellation is necessary for legitimate operational, security, compliance, or legal reasons.

Potential reasons may include:

  • Product unavailable
  • Material website or pricing error
  • Payment verification issue
  • Suspected fraudulent transaction
  • Incorrect or unverifiable order information
  • Logistics/serviceability issue
  • Technical or operational problem
  • Compliance or legal requirement
  • Other legitimate circumstances affecting fulfilment

Where payment has already been received for an order that we cancel, the applicable amount will be considered for refund in accordance with the circumstances and applicable law.

21. No Cancellation Fee Unless Disclosed

Any cancellation fee, deduction, or other cancellation-related charge will only apply where such a charge has been clearly disclosed to the customer and is permitted under applicable law.

We will not represent an undisclosed charge as a standard cancellation fee.

22. Customer Support for Cancellation

For cancellation assistance, customers should contact us as soon as possible.

Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981

When contacting us, please provide your order number so that we can identify the order and determine its current status.

23. Important Security Notice

Customers should never share their OTP, UPI PIN, ATM PIN, CVV, card PIN, banking password, or net-banking password with anyone claiming that such information is required to cancel an order or process a refund.

A legitimate refund process should not require customers to disclose confidential banking credentials.

Customers should use only the official contact information published on bonusclothes.shop when requesting cancellation or refund assistance.

24. Cancellation & Return Policy Relationship

Cancellation and returns are separate processes.

Cancellation generally applies to an order before it has been fulfilled or dispatched.

Return generally applies when a product has already been delivered and is subsequently eligible for return under the applicable Return & Refund Policy.

Customers should therefore use the appropriate process based on the current status of their order.

25. Policy Changes

We may update this Cancellation Policy from time to time to reflect changes in:

  • Business operations
  • Order processing procedures
  • Payment systems
  • Shipping arrangements
  • Website functionality
  • Legal requirements
  • Customer-service procedures

Any updated policy will be published on bonusclothes.shop with the applicable effective date.

26. Applicable Law

This Cancellation Policy should be read together with the website's:

  • Terms & Conditions
  • Privacy Policy
  • Shipping & Delivery Policy
  • Return & Refund Policy
  • Payment Policy
  • Other applicable website policies

Nothing in this policy is intended to remove or restrict any right or remedy that cannot legally be excluded under applicable law.

Where a mandatory legal requirement conflicts with any provision of this policy, the applicable legal requirement will prevail to the extent of the conflict.

27. Customer Acknowledgement

By placing an order through bonusclothes.shop, the customer acknowledges that:

  • Cancellation requests should be submitted as early as possible.
  • Cancellation is subject to the current status of the order.
  • An order may not be cancellable after processing, packing, or dispatch.
  • Submitting a cancellation request does not itself confirm cancellation.
  • Approved cancellations involving completed payments may be eligible for a refund.
  • Refund processing times may depend on the applicable payment provider or bank.
  • Promotional orders may have special refund calculations.
  • Delivered products are generally handled under the Return & Refund Policy rather than the cancellation process.
  • Customers are responsible for providing accurate order information.
  • Customers should use official bonusclothes contact details for cancellation and refund assistance.

We aim to process cancellation requests fairly, transparently, and as efficiently as reasonably possible while maintaining appropriate order-processing and payment-security procedures.

Contact Information

bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
GSTIN: 24FPCPR3536G1ZV
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Website: bonusclothes.shop