About Us
BonusClothes is an India-based clothing and apparel business operating from Chamardi, Bhavnagar, Gujarat. We are committed to providing customers with convenient access to clothing and apparel products through our online store, with a focus on straightforward ordering, reliable service, transparent policies, and customer satisfaction.
bonusclothes operates as a proprietorship business under the legal name LAKUM KARTIK RATILAL. The business is registered under the Goods and Services Tax framework with a regular GST registration, and its business registration information identifies bonusclothes as the trade name.
Our Udyam Registration Certificate identifies BONUSCLOTHES as a Micro enterprise and records its major activity as services, with the listed business activity relating to the wholesale trading of textiles, clothing and footwear and trading of other clothing items.
Our Business
At bonusclothes, our objective is to make the process of discovering and purchasing clothing products simple and convenient for customers.
We understand that online shopping requires more than simply displaying products. Customers want clear product information, an understandable ordering process, accessible customer support, secure payment options, and clearly communicated policies.
For this reason, we aim to maintain a customer-focused online shopping experience where important information relating to products, orders, payments, shipping, returns, cancellations and refunds can be easily understood before and after placing an order.
Our approach is based on three important principles:
- Clear Information – Providing customers with relevant information about products, prices, ordering and applicable policies.
- Convenient Shopping – Making it easy for customers to browse products and place orders through our online store.
- Responsible Customer Service – Providing appropriate assistance for order-related questions, delivery concerns, returns, refunds and other customer queries in accordance with our applicable policies.
Our Commitment to Customers
We believe that a good online shopping experience begins with transparency.
Customers should be able to understand what they are purchasing, how an order is processed, how delivery works, and what options are available if they need assistance after placing an order.
At bonusclothes, we therefore strive to maintain clear and accessible information throughout the customer journey.
From browsing products to completing an order and receiving delivery, our goal is to provide customers with a straightforward experience and appropriate support whenever assistance is required.
Our website policies are designed to clearly explain important matters including shipping and delivery, returns and refunds, order cancellation, payments, privacy, terms of use and customer support.
Our Product Focus
bonusclothes operates in the clothing and apparel segment. Our registered business activity includes trading related to textiles, clothing and footwear, including other clothing items.
Our online store is designed to provide customers with access to clothing products through an organized digital shopping experience.
Product availability, specifications, sizes, colors, pricing and other product information may vary depending on the individual product listing. Customers are encouraged to review the information provided on the relevant product page before completing a purchase.
We aim to present product information as clearly as possible so customers can make informed purchasing decisions.
A Customer-Focused Shopping Experience
Online shopping should be convenient, but it should also provide customers with confidence.
That is why bonusclothes focuses on maintaining an organized customer journey:
Browse → Select → Order → Payment → Processing → Dispatch → Delivery → Support
Customers can review available products, select the products and quantities they require, provide the necessary order information and complete payment using the payment options made available at checkout.
Once an order is placed, the order is processed according to our applicable order-processing and shipping procedures.
If customers have questions regarding their order, delivery, payment, return or refund, they can contact our customer support team using the contact details provided on our website.
Our Business Registration
bonusclothes is operated by LAKUM KARTIK RATILAL, with the trade name bonusclothes and a Proprietorship business constitution.
Our GST registration certificate records the principal place of business in:
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310, India
The GST registration is a Regular registration, with validity beginning from 08 September 2026 as shown on the registration certificate.
Our Udyam Registration Certificate also identifies the enterprise as BONUSCLOTHES and classifies it as a Micro enterprise for the relevant classification year.
Transparency and Responsible Business Practices
We believe transparency is an important part of operating an online business.
Our customers should have access to essential information before making a purchase. Accordingly, bonusclothes aims to provide clearly accessible information relating to:
- Product descriptions and available product information
- Product pricing
- Order procedures
- Available payment methods
- Shipping and delivery procedures
- Return eligibility
- Refund procedures
- Order cancellation
- Privacy and personal information
- Website terms and conditions
- Customer support
- Complaint and grievance handling
The specific terms applicable to an order are governed by the relevant policies published on our website.
Customers are encouraged to review the applicable policies before completing a purchase.
Secure and Convenient Payments
We understand that payment is an important part of every online purchase.
bonusclothes aims to provide customers with a convenient online payment experience through the payment methods made available during checkout.
Payment-related information, including payment processing, transaction issues, failed payments, duplicate transactions and refunds, is addressed through our applicable payment and refund procedures.
Customers should always ensure that the information entered during checkout is accurate before completing a transaction.
If a customer experiences an issue with a payment or order, our support team can assist with the relevant order-related information and applicable resolution process.
Shipping and Order Fulfilment
After an order has been successfully placed, the order is subject to our standard processing and fulfilment procedures.
We aim to process customer orders efficiently and provide delivery-related information wherever applicable.
Shipping timelines, delivery conditions, applicable charges, serviceable locations and circumstances affecting delivery are explained in our Shipping & Delivery Policy.
Customers should provide a complete and accurate delivery address at the time of placing an order. Any issue caused by an incorrect or incomplete address may affect delivery.
For delivery-related concerns, customers can contact our support team with their order details so that the matter can be reviewed.
Returns, Refunds and Cancellations
We understand that customers may occasionally need to request a return, refund or cancellation.
To keep the process transparent, bonusclothes maintains separate policies explaining the conditions and procedures applicable to:
Returns:
The eligibility requirements and procedure for requesting an eligible return.
Refunds:
The circumstances in which a refund may be issued and the applicable refund process.
Cancellations:
The conditions under which an order may be cancelled and how any eligible refund is processed.
Customers should review the relevant policy before placing an order and contact customer support if they require assistance.
Customer Support
Customer satisfaction is an important part of our approach to online business.
For questions or assistance relating to our website, products, orders, payments, delivery, returns, refunds or cancellations, customers can contact us using the details below.
Customer Support Email:
bonusclothes.shop@outlook.in
Customer Support Phone:
+91 9725178981
Business Address:
bonusclothes
Plotvistar, Chamardi
Bhavnagar, Gujarat – 364310
India
We encourage customers to include relevant order information when contacting us about an existing order so that we can identify the matter and provide appropriate assistance.
Our Approach to Customer Trust
Trust is built through consistency, transparency and responsible communication.
At bonusclothes, we aim to ensure that the information provided on our website is presented clearly and that customers can access the important policies governing their purchases.
We do not want customers to have to search extensively to understand basic information about their order. Important information concerning payments, delivery, returns, refunds, cancellations and privacy is therefore made available through dedicated website pages.
Our goal is to establish a shopping environment where customers can make purchasing decisions with access to the information they reasonably need.
Our Location
bonusclothes is based in Chamardi, Bhavnagar, Gujarat, India.
Our registered principal place of business is recorded as:
Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India.
This business information is consistent with the registration documentation provided for bonusclothes.
Our Vision
Our vision is to build bonusclothes into a dependable online clothing and apparel business by maintaining a customer-oriented shopping experience and clear business practices.
As an online business, we recognize that customers place importance on product information, convenient ordering, payment security, delivery, after-sales assistance and transparent policies.
We aim to continue improving these aspects of our online store while maintaining a professional relationship with our customers.
Our Promise
When you shop with bonusclothes, our aim is to provide:
Clear Product Information
We aim to provide relevant information to help customers understand the products available on our website.
Transparent Policies
Our website provides policies covering important areas such as privacy, payments, shipping, returns, refunds, cancellations and terms of use.
Convenient Ordering
We aim to keep the online ordering process simple and accessible.
Customer Assistance
Our customers can contact us regarding questions or concerns related to their orders and purchases.
Responsible Service
We aim to handle customer orders and service requests according to the applicable terms and policies published on our website.
Contact bonusclothes
If you have any questions about our business, products, orders or services, please contact us through the following details:
Business Name: bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Type: Proprietorship
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
We appreciate your interest in bonusclothes and look forward to providing you with a convenient and transparent online shopping experience.