Order & Billing Information

We aim to maintain clear, accurate, and transparent order and billing practices. This page explains how orders are placed, confirmed, processed, billed, and documented when customers purchase products through bonusclothes.shop.

This page should be read together with our Terms & Conditions, Payment Policy, Secure Payments Information, Shipping & Delivery Policy, Cancellation Policy, Return & Refund Policy, and Privacy Policy.

1. Business Information

Business / Trade Name: BONUSCLOTHES
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
GST Registration Type: Regular
GSTIN: 24FPCPR3536G1ZV
Website: bonusclothes.shop
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India

2. Placing an Order

Customers can browse available products on bonusclothes.shop, select the desired product and applicable options, add products to the shopping cart, and proceed through the checkout process.

Before completing an order, customers should carefully review:

  • Product name and description
  • Selected product options, where applicable
  • Quantity
  • Price
  • Applicable discounts or promotional adjustments
  • Applicable taxes
  • Shipping charges, if any
  • Billing information
  • Delivery information
  • Final payable amount
  • Available payment method

Customers are responsible for ensuring that the information submitted during checkout is accurate and complete.

3. Order Information

An order may contain information such as:

  • Customer name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Products purchased
  • Product quantities
  • Order value
  • Applicable taxes or charges
  • Payment status
  • Order status
  • Transaction reference, where applicable
  • Other information necessary to process and fulfil the order

This information may be used to process the transaction, provide customer support, fulfil delivery, maintain business records, and meet applicable legal or regulatory requirements.

4. Order Confirmation

After an order is submitted, customers may receive an order confirmation through the contact information provided during checkout.

An order confirmation generally indicates that the order request has been received.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted for fulfilment in every circumstance.

Orders may be subject to verification, product availability, payment confirmation, pricing verification, fraud-prevention checks, or other legitimate processing requirements.

5. Order Acceptance and Processing

We may review an order before processing it.

Where necessary, an order may be delayed, modified, cancelled, or declined due to circumstances including:

  • Product availability issues
  • Payment failure or payment verification issues
  • Incorrect or incomplete customer information
  • Technical or pricing errors
  • Suspicious or potentially fraudulent activity
  • Duplicate orders
  • Unavoidable operational circumstances
  • Other legitimate business or legal requirements

Where an order is cancelled after payment has been successfully received and a refund is applicable, the refund will be handled in accordance with the applicable Payment Policy and Return & Refund Policy.

6. Billing Information

Billing information is used to document the purchase transaction and may be required for accounting, taxation, customer-support, payment-processing, and legal purposes.

Customers should provide accurate billing details during checkout.

Depending on the nature of the transaction and applicable requirements, billing information may include:

  • Customer name
  • Billing address
  • Contact information
  • Product details
  • Quantity
  • Product price
  • Applicable taxes
  • Discounts
  • Shipping charges, where applicable
  • Total amount payable
  • Payment status
  • Order number
  • Transaction-related information

7. GST and Tax Information

BONUSCLOTHES is registered under the Regular GST registration category.

Where applicable, GST and other legally applicable taxes may be reflected in the pricing, checkout amount, invoice, or other transaction documentation.

The applicable tax treatment may depend on the nature of the transaction, customer information, delivery location, product classification, and applicable tax requirements.

Where customers are required to provide valid tax-related information for an applicable transaction, they should ensure that the information supplied is accurate.

8. Invoices and Transaction Records

Where an invoice or other billing document is applicable, the relevant transaction information may be provided or maintained as part of the order process.

Customers should retain their:

  • Order confirmation
  • Invoice or billing document, where provided
  • Payment confirmation
  • Transaction reference
  • Order number
  • Relevant email or communication relating to the purchase

These documents may be useful for customer support, returns, refunds, cancellations, warranty or product-related queries where applicable, and accounting or tax purposes.

9. Accuracy of Customer Information

Customers are responsible for providing accurate information when placing an order.

This includes:

Name: The customer's correct name.

Phone Number: A valid contact number through which delivery or order-related communication can be received.

Email Address: A valid email address for order-related communication.

Shipping Address: A complete and accurate delivery address.

Billing Information: Correct information required for billing and applicable tax documentation.

Incorrect information may result in:

  • Delivery delays
  • Failed delivery attempts
  • Incorrect billing information
  • Difficulty contacting the customer
  • Additional verification
  • Order cancellation in appropriate circumstances

10. Changes to Billing Information

Customers should carefully review their billing information before completing an order.

If an error is identified after an order has been placed, customers should contact customer support as soon as possible.

Any requested correction will be subject to the status of the order, the nature of the requested change, applicable billing requirements, and whether the order has already been processed.

We cannot guarantee that every requested change can be made after an order has entered processing or fulfilment.

11. Shipping Address and Billing Address

The billing address and shipping address may be different where the checkout process permits this.

Customers are responsible for ensuring that the shipping address is complete and accurate.

A billing-address correction does not automatically change the shipping address.

Similarly, changing a shipping address does not necessarily change billing information.

Customers should contact support promptly if they identify an address error after placing an order.

12. Order Number

Each successfully recorded order may be associated with an order number or other identifying reference.

Customers should keep this reference available when contacting customer support regarding:

  • Order status
  • Delivery
  • Payment
  • Cancellation
  • Return
  • Refund
  • Product issues
  • Billing corrections
  • Other order-related matters

Providing the order number can help us locate the relevant transaction more efficiently.

13. Payment and Billing

Payment processing is governed by our Payment Policy and Secure Payments Information.

Depending on the payment options available at checkout, customers may be able to pay using supported online payment methods.

The final payable amount should be reviewed before payment is submitted.

If payment is unsuccessful, the order may remain incomplete or may not proceed to fulfilment until successful payment confirmation is received.

14. Payment Deducted but Order Not Confirmed

In some situations, the customer's bank or payment provider may show a debit even though the order has not immediately been confirmed.

This can occur because of:

  • Payment-provider processing delays
  • Bank-side delays
  • Network interruptions
  • Technical synchronisation issues
  • Authentication issues
  • Other transaction-processing circumstances

Customers should contact support rather than making repeated payments without checking the status of the earlier transaction.

Relevant transaction information may be requested to assist with reconciliation.

15. Duplicate Orders or Duplicate Payments

Customers should carefully review their order before submitting payment to avoid accidentally creating duplicate orders.

If a customer believes that the same order has been placed more than once or that multiple payments have been made for the same transaction, they should contact customer support promptly.

Any applicable refund or correction will be subject to transaction verification and the relevant policies.

16. Promotional Pricing and Discounts

Where promotions, discounts, coupon codes, or other offers are available, the applicable terms of the specific promotion will govern the transaction.

Promotional pricing may be subject to:

  • Eligibility requirements
  • Product restrictions
  • Quantity limitations
  • Validity periods
  • Availability
  • Other stated promotional conditions

Customers should review the final amount shown at checkout before completing payment.

17. Pricing or Technical Errors

We take reasonable steps to maintain accurate product and billing information.

However, technical or administrative errors may occasionally result in an incorrect price, discount, product information, tax calculation, or other checkout information being displayed.

Where a material error is identified, we may take appropriate corrective action, including contacting the customer or cancelling the affected order where appropriate.

If an order has already been paid and is cancelled because of such an error, any applicable refund will be handled in accordance with the relevant payment and refund procedures.

18. Order Cancellation and Billing

Customers may request cancellation in accordance with our Cancellation Policy.

The ability to cancel an order may depend on whether the order has entered processing, packing, dispatch, or another stage of fulfilment.

Where a cancellation is accepted and a refund is applicable, the refund process will be handled according to the applicable payment method and refund procedures.

19. Returns and Billing Adjustments

If an eligible return, exchange, refund, or other post-purchase adjustment is approved, the corresponding billing or payment adjustment will be handled in accordance with our Return & Refund Policy.

The final refund or adjustment may depend on:

  • Order value
  • Applicable promotional pricing
  • Products returned
  • Shipping charges, where applicable
  • Payment method
  • Return eligibility
  • Applicable deductions permitted under the relevant policy
  • Other transaction-specific circumstances

20. Order Records and Business Records

We may maintain order and billing records for legitimate business purposes, including:

  • Order fulfilment
  • Customer service
  • Accounting
  • Tax compliance
  • Payment reconciliation
  • Refund processing
  • Fraud prevention
  • Dispute resolution
  • Legal or regulatory compliance

Such records may be retained for the period reasonably required for the relevant business, legal, accounting, taxation, or regulatory purposes.

21. Privacy of Billing Information

Billing and order information may contain personal information.

We handle such information in accordance with our Privacy Policy.

Information may be shared with relevant service providers where reasonably necessary to:

  • Process payments
  • Fulfil orders
  • Deliver products
  • Provide customer support
  • Process refunds
  • Maintain technical systems
  • Meet legal obligations
  • Prevent fraud or misuse

We do not ask customers to provide confidential banking credentials through ordinary customer-support channels.

22. Customer Responsibility for Order Review

Before completing an order, customers should verify all important details.

Customers are responsible for reviewing the final checkout summary before confirming the purchase.

In particular, customers should verify:

  • Product
  • Quantity
  • Price
  • Discount
  • Shipping information
  • Billing information
  • Delivery address
  • Phone number
  • Email address
  • Final payable amount
  • Payment method

Promptly reporting an error may provide a better opportunity to correct the information before fulfilment progresses.

23. Order-Related Communication

We may contact customers using the information provided during checkout for legitimate order-related purposes.

Such communications may include:

  • Order confirmation
  • Payment status
  • Order-processing updates
  • Shipping or delivery updates
  • Customer-support responses
  • Cancellation information
  • Return or refund communication
  • Billing-related communication
  • Other information directly related to the customer's transaction

Customers should ensure that their contact information remains accurate.

24. Security of Billing Information

We take reasonable measures to protect information associated with customer orders and billing.

However, no internet-based system can be guaranteed to be completely secure.

Customers should never share confidential authentication information such as:

  • OTP
  • UPI PIN
  • Card PIN
  • CVV
  • Banking password
  • Payment-application password

with anyone claiming to represent bonusclothes.

For additional information, customers should review our Secure Payments Information page.

25. Customer Support for Order and Billing Issues

For assistance regarding an order or billing matter, customers can contact:

Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981

Customers should provide their order number and relevant transaction information, where available.

For security reasons, customers should not include confidential payment credentials in emails or customer-support messages.

26. Policy Updates

We may update this Order & Billing Information page from time to time to reflect changes in our order procedures, billing practices, website functionality, payment arrangements, taxation requirements, or applicable laws.

The updated version will be published on this page with an updated effective date where appropriate.

27. Customer Acknowledgement

By placing an order through bonusclothes.shop, customers acknowledge that:

  1. They are responsible for reviewing their order before payment.
  2. They will provide accurate billing and delivery information.
  3. Order acceptance may be subject to applicable verification and processing requirements.
  4. Payment processing is subject to the applicable payment-service provider's procedures.
  5. Billing and transaction records may be maintained for legitimate business, accounting, tax, legal, and regulatory purposes.
  6. Cancellation, return, refund, and payment matters are governed by their respective policies.
  7. They should retain order confirmations, invoices, and payment records where applicable.
  8. They should immediately contact customer support if they identify an order, billing, or payment issue.

Our objective is to maintain an accurate, transparent, and reliable order and billing process for customers using bonusclothes.shop.