Shipping policy

We aim to provide a clear, reliable, and transparent shipping and delivery experience for every customer. This Shipping & Delivery Policy explains how orders are processed, dispatched, shipped, tracked, and delivered when you purchase products through bonusclothes.shop.

By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Business & Store Information

Brand / Trade Name: bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
GST Registration: Regular
GSTIN: 24FPCPR3536G1ZV
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
Website: bonusclothes.shop
Customer Support Email: bonusclothes.shop@outlook.in
Customer Support Phone: +91 9725178981

2. Shipping Coverage

We aim to provide delivery services to customers across locations in India where shipping services are available.

Delivery availability may depend on:

  • Customer's complete delivery address
  • PIN code serviceability
  • Courier/logistics availability
  • Product availability
  • Operational conditions
  • Weather and other unforeseen circumstances
  • Restrictions applicable to particular locations

Before completing an order, customers are responsible for providing an accurate and complete delivery address, including:

Full Name, House/Flat/Shop Number, Street/Area, City, State, PIN Code, and a valid contact number.

3. Order Processing

After an order is successfully placed and payment is confirmed, the order is submitted for processing.

Order processing may include:

  1. Verification of the order details.
  2. Verification of payment where required.
  3. Confirmation of product availability.
  4. Quality checking of the ordered product.
  5. Packing of the order.
  6. Handover to the applicable shipping/logistics service.
  7. Generation of shipment/tracking information where available.

Processing and dispatch may take additional time during periods of unusually high order volume, promotional campaigns, holidays, technical issues, or other operational circumstances.

4. Dispatch of Orders

Once an order has completed processing, it may be dispatched through an appropriate logistics or courier service.

After dispatch, customers may receive shipment-related information through the contact details provided during checkout, where tracking information is available.

The actual delivery date may vary depending on the destination, courier operations, weather, transportation conditions, local delivery conditions, and other circumstances outside our direct control.

5. Estimated Delivery

Delivery timelines may vary depending on the customer's location and the logistics service used for the order.

Any delivery estimate displayed on the website, checkout page, order confirmation, tracking page, or communicated by our support team should be treated as an estimated delivery timeframe and not an absolute guarantee, unless expressly stated otherwise.

Delivery may take longer in situations including:

  • Remote or difficult-to-service locations
  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Public holidays
  • Courier service disruptions
  • High-volume sale periods
  • Incorrect or incomplete address information
  • Customer unavailability
  • Failed delivery attempts
  • Local restrictions or operational issues

6. Shipping Charges

Any applicable shipping charges will be displayed during the ordering or checkout process before the customer completes the purchase.

Where the website displays free shipping, the applicable shipping charge for the qualifying order will be shown as zero at checkout.

Shipping charges, if applicable, may vary depending on factors such as destination, order characteristics, promotional offers, or other applicable conditions.

Customers should review the final order summary before completing payment.

7. Order Tracking

Where tracking facilities are available, customers may receive tracking information after the order has been dispatched.

A shipment may pass through multiple stages, such as:

Order Placed → Payment Confirmed → Processing → Packed → Dispatched → In Transit → Out for Delivery → Delivered

Tracking information may not appear immediately after dispatch because courier systems can require time to register or update shipment scans.

If tracking information does not update immediately, customers are advised to allow reasonable time for the logistics system to update.

For assistance with tracking, customers can contact:

Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981

8. Delivery Attempts

The delivery partner may make one or more delivery attempts depending on its operational procedures.

Customers should ensure that:

  • Someone is available to receive the package where necessary.
  • The provided phone number remains reachable.
  • The delivery address is correct and accessible.
  • Any required delivery instructions are accurate.

If a delivery attempt fails because the customer is unavailable, the address is incorrect, the phone number cannot be reached, or delivery access is unavailable, additional delivery attempts may be made according to the applicable courier process.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information at checkout.

We are not responsible for delays, failed deliveries, returns to origin, or additional logistics complications caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect PIN code
  • Incorrect phone number
  • Missing apartment/house number
  • Incorrect recipient information
  • Customer refusal to accept delivery
  • Customer unavailability

If you identify an address error after placing an order, contact our customer support team as soon as possible.

Address modification requests may not be possible once an order has been packed or dispatched.

10. Delayed Delivery

Although we make reasonable efforts to process and ship orders promptly, delivery delays can sometimes occur due to circumstances beyond our reasonable control.

Examples include:

  • Courier delays
  • Transportation interruptions
  • Severe weather
  • Natural disasters
  • Public holidays
  • Regional restrictions
  • High shipment volumes
  • Technical problems
  • Incorrect address information
  • Failed delivery attempts
  • Other unforeseen operational circumstances

A delivery delay does not automatically mean that an order has been cancelled or lost.

Customers should first check available tracking information or contact our support team for assistance.

11. Orders Shown as Delivered

If tracking information indicates that an order has been delivered but you have not received it, please contact us promptly.

We may request information necessary to investigate the delivery status, including:

  • Order number
  • Recipient name
  • Delivery address
  • Contact number
  • Tracking information
  • Details regarding the delivery attempt

We may coordinate with the applicable logistics provider to investigate the shipment.

Customers should also check with household members, building reception/security, neighbours, or other authorised persons who may have accepted the package on their behalf.

12. Damaged Package at Delivery

Customers are encouraged to inspect the external condition of the package when receiving the order.

If the package appears significantly damaged, opened, tampered with, or otherwise compromised, customers should document the condition where reasonably possible and contact customer support promptly.

Any product-related complaint will be handled in accordance with our applicable Return & Refund Policy and Customer Support Policy.

13. Product Received in Damaged or Incorrect Condition

If you receive a product that appears to be damaged, defective, incorrect, or materially different from the product ordered, contact us as soon as reasonably possible.

To help us investigate the issue, we may request:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Description of the issue
  • Unboxing evidence where available
  • Other information reasonably required to verify the complaint

Any replacement, return, refund, or other resolution will be subject to the applicable return/refund terms and verification of the reported issue.

14. Delivery to Remote or Hard-to-Reach Locations

Certain PIN codes may have limited courier coverage or longer delivery timelines.

Where a destination has limited serviceability, delivery may take additional time or may not be available through the available logistics network.

If an address cannot be serviced after an order has been placed, we may contact the customer regarding an appropriate resolution.

15. Public Holidays, Festivals & High-Volume Periods

Delivery and processing may take additional time during:

  • Major Indian festivals
  • Public holidays
  • Promotional campaigns
  • Sale events
  • Peak shopping periods
  • Courier capacity constraints

Customers should consider such circumstances when reviewing estimated delivery timelines.

16. Force Majeure

We shall not be responsible for delays or failures in shipping or delivery caused by circumstances reasonably beyond our control.

Such circumstances may include, but are not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Severe weather
  • Fire
  • Epidemics or pandemics
  • Government restrictions
  • Transportation disruptions
  • Strikes or labour disruptions
  • Civil disturbances
  • War or similar events
  • Major technical failures
  • Courier network disruptions
  • Other unforeseen events affecting normal business or logistics operations

In such situations, we will make reasonable efforts to resume normal processing and delivery as circumstances permit.

17. Customer Responsibility After Dispatch

Once an order has been dispatched, customers should monitor the available tracking information and remain available to receive the shipment.

Customers should also ensure that their contact details remain accessible until delivery is completed.

Failure to respond to courier calls or delivery communications may result in delivery delays or failed delivery attempts.

18. Delivery Confirmation

An order may be considered delivered based on the delivery confirmation or status provided by the applicable logistics provider.

Delivery confirmation may be based on the courier's operational records, delivery scan, proof of delivery, or other available delivery information.

If a customer believes that a delivery status is incorrect, they should contact customer support promptly so that the matter can be reviewed.

19. Changes to Delivery Address

Customers should carefully verify their shipping address before completing an order.

If an address change is required after an order has been placed, customers should contact us immediately.

We will make reasonable efforts to accommodate an address modification request where operationally possible. However, address changes cannot be guaranteed after an order has entered processing, packing, or dispatch.

20. Shipping & Cancellation

Shipping and delivery arrangements are connected with our Cancellation Policy.

If a customer wishes to cancel an order, the cancellation request should be submitted as early as possible.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible or may be subject to the applicable cancellation terms.

Customers should refer to our Cancellation Policy for complete details.

21. Shipping & Returns

Shipping matters relating to returned products are governed by our Return & Refund Policy.

Customers should review the applicable return eligibility requirements, return procedure, verification process, and refund conditions before sending any product back.

A return should not be sent to an address unless return instructions have been provided by our customer support team or through the applicable return process.

22. Customer Support for Shipping Issues

For questions or concerns relating to shipping and delivery, customers may contact us using the following details:

Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India

When contacting us regarding an order, customers should provide their order number and relevant details so that we can identify the order and assist efficiently.

23. Shipping Information Transparency

We aim to maintain transparent information regarding order processing, shipping, delivery, returns, refunds, and cancellations.

Customers are encouraged to review the following pages before placing an order:

  • Terms & Conditions
  • Privacy Policy
  • Shipping & Delivery Policy
  • Return & Refund Policy
  • Cancellation Policy
  • Payment Policy
  • Contact Us
  • Customer Support Policy

These policies are intended to provide customers with clear information about their relationship with bonusclothes and the services available through bonusclothes.shop.

24. Policy Updates

We reserve the right to update or modify this Shipping & Delivery Policy when necessary to reflect changes in our business operations, logistics arrangements, website functionality, legal requirements, or customer-service procedures.

Any updated version will be published on this website with the applicable effective date.

Customers should review the latest version of this policy before placing future orders.

25. Customer Acknowledgement

By placing an order through bonusclothes.shop, the customer acknowledges that:

  • Shipping availability may depend on PIN code serviceability.
  • Delivery dates are generally estimates unless expressly guaranteed.
  • Accurate delivery information is the customer's responsibility.
  • Delivery may be affected by circumstances outside our reasonable control.
  • Tracking information may take time to update after dispatch.
  • Return, refund, and cancellation matters are governed by their respective policies.
  • Customers may contact our support team for assistance with shipping-related concerns.

We are committed to providing a transparent and professional ordering and delivery experience while working to ensure that orders reach customers as efficiently as reasonably possible.

Contact Information

bonusclothes
Legal Name: LAKUM KARTIK RATILAL
Business Constitution: Proprietorship
GSTIN: 24FPCPR3536G1ZV
Business Address: Plotvistar, Chamardi, Bhavnagar, Gujarat – 364310, India
Email: bonusclothes.shop@outlook.in
Phone: +91 9725178981
Website: bonusclothes.shop